Stormi-Juli Dangberg
Phoenix,Arizona
Summary
Multitasking Technician with background in system upgrades and hardware monitoring. Determined employee with over eight years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Overview
8
8
years of professional experience
Work History
Technical Support Engineer
AccountabIT
03.2023 - 07.2024
- Install, configure and support new hardware and software infrastructure.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Ensure that hardware and software systems are maintained.
Network Administrator
Safety Services
06.2020 - 01.2023
- Install and support LANs, WANs, network segments, Internet, and intranet systems.
- Hyper-V Management
- Install and configure local and network based printers
- Active Directory
- Sales force admin
- Monitor networks
- Evaluate computer performance-upgrade, and repair
- Troubleshoot and collaborate with other departments to assist with infrastructure related issues
- Microsoft-SCCM
- MAC OS
- Perform preventative maintenance
- Recover data from hard disk drives and/or perform data migration
- Remotely diagnoses and resolves requests utilizing remote tools
Network Security Analyst
Best Western Hotel
01.2020 - 03.2020
- Analyze security System Logs and Data.
- Create, Modify, and Update IP addressing
- Administer Information Security Software and Controls
- Create, Modify, and Update IP addressing
- Define Process for Managing Network Security
Technical Support Specialist I
Vonage
01.2019 - 12.2019
- Work with technical and engineering colleagues to diagnose and resolve IP network, voice network,
- In-depth experience with SIP, TCP/IP and similar multimedia technologies and protocols.
- Excellent trouble-shooting skills to address network, device and account issues
- Strong analytical, problem-solving and interpersonal skills
- Advanced knowledge and experience with network troubleshooting including LAN/WAN, Routers, PBX, Firewalls, Switches
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- VoIP support experience- such as reading call flows, programming phones to hit server on and off net
Team Lead Technical Support Analyst
Geek Squad - Best Buy
01.2017 - 12.2018
- Maintains and assists in setting up systems access and security programs
- Maintains local workstation hardware and software and makes recommendations
- Monitor and maintain ticket queue with proper documentation
- Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
No Degree - CCNA
Maricopa Community Colleges - Glendale Community College
Glendale, AZ06.2020
Bachelor of Science - Cyber Security
Phoenix University
Phoenix, AZ05.2020
Skills
- Network Security
- Software Management
- Application Configuration
- Startup and Shutdown Management
- Hardware Installation
- Microsoft Active Directory
- System Upgrades
- Network Repairs and Maintenance
Timeline
Technical Support Engineer
AccountabIT
03.2023 - 07.2024
Network Administrator
Safety Services
06.2020 - 01.2023
Network Security Analyst
Best Western Hotel
01.2020 - 03.2020
Technical Support Specialist I
Vonage
01.2019 - 12.2019
Team Lead Technical Support Analyst
Geek Squad - Best Buy
01.2017 - 12.2018
No Degree - CCNA
Maricopa Community Colleges - Glendale Community College
Bachelor of Science - Cyber Security
Phoenix University
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