Greg Tower
Tacoma,WA
Summary
Professional with expertise in customer engagement and decision-making, honed at Transwest as an Ambassador. Successfully optimized guest navigation and accessibility, enhancing customer satisfaction. Proven track record in building positive client relationships and delivering exceptional service, supported by technical proficiency from TNT Exterminators. Achieved a 95% customer satisfaction rate through strategic solutions and effective communication.
Overview
11
11
years of professional experience
Work History
Ambassador
Transwest
Seattle, WA
02.2024 - 01.2026
- Managed guest arrivals through welcoming interactions and strategic navigation assistance to ensure smooth transitions.
- Implemented solutions to optimize guest navigation and accessibility throughout the location.
- Assisted team activities at bus pick-up and drop-off zones, ensuring timely and organized transit for all passengers.
Technician Assistant
TNT Exterminators
Lacey, WA
06.2015 - 12.2023
- Assisted in identifying pest infestations using inspection tools and techniques.
- Supported technicians in applying treatment solutions safely and effectively.
- Maintained cleanliness and organization of equipment
- Communicated with customers to explain services and address concerns professionally.
- Collaborated with team members to ensure efficient workflow during service calls.
- Assisted technicians in complex tasks.
- Built positive relationships with clients through professionalism, courtesy, and timely resolution of problems.
- Provided exceptional customer service by addressing concerns, answering questions, and resolving issues promptly.
Education
High School Diploma -
North Thurston High School
Lacey, WashingtonSkills
- Customer engagement
- Customer service
- Decision-making
Additional Information
I pride myself as being punctual and a team player, willing to do what it takes to get the job done in a professional and timely manner
Timeline
Ambassador
Transwest
02.2024 - 01.2026
Technician Assistant
TNT Exterminators
06.2015 - 12.2023
High School Diploma -
North Thurston High School