Greg Van Zuiden
Product Manager
3914 N Damen Ave. Unit 202, Chicago,IL
Summary
Collaborative and detail-oriented Product Manager with 5+ years of experience in Product Management and 10+ years of experience working with web-based software. Adept at understanding, building, and effectively communicating product requirements within agile development teams. Committed to building and maintaining strong relationships with clients to continuously listen, learn, and drive customer and business value. Driven by a passion for creating sticky products that customers can't live without.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Product Manager
Immuware
01.2022 - Current
- Assisted in transition to adopt scrum framework with two week sprint cadence resulting in reduction of bugs per release, increased velocity, and two additional releases per year to deliver customer value 33% faster.
- Recognized as key team member that helped launch largest customer to date with $410K ARR. Quickly identified and implemented features to meet client needs and address concerns during sales and onboarding process.
- Identified and implemented new vaccine registry feature instantly leading to 10+ client upsells, ongoing new sales opportunities, and high customer satisfaction.
- Dedicated to product discovery by leveraging client relationships to regularly interview users and identify feedback, industry trends, and potential new business opportunities.
Product Lead
Immuware
07.2021 - 01.2022
- Managed product backlog, created requirements, oversaw QA, led release webinars, and collaborated with stakeholders ensuring successful release rollouts and customer satisfaction.
- Adapted to rapidly changing guidelines from the NHSN and CDC during pandemic and ensured product remained current to client and industry needs.
- Collaborated with marketing team to develop effective product promotion strategies and campaigns.
Senior Analyst
Immuware / Carminati Consulting
10.2020 - 07.2021
- Quickly became SME on Immuware product and led implementations and trainings for new customers.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Provided support for Sales, Marketing, Technical Support, and Engineering by leveraging industry and product knowledge to increase overall team performance.
Senior Product Training Specialist
ShowingTime
01.2019 - 10.2020
- Lead team's training efforts of new customers and maintain training and deployment calendar.
- Primary customer training contact on 100+ launches and point person on all training and engagement efforts.
- Regularly travel to represent company at on-site events for speaker opportunities and to host in-person training seminars.
Product Training Specialist
ShowingTime
11.2016 - 01.2019
- Member of team responsible for post-sale launch of MLS/Association wide real estate software in new markets.
- Ongoing account management of enterprise customers in 270+ markets across US and Canada.
- Provide continuous support for escalations from existing customers.
- Ongoing review of usage of current customers to identify needs, boost product engagement and uncover sales opportunities.
- Convert high value enterprise leads into new revenue in partnership with the sales team.
- Collaborate with Product Management and Sales teams on training efforts and launch of new products.
Business Analyst
Truepad.com
09.2015 - 11.2016
- Assisted Product Manager in gathering requirements, tracking usage, and writing user stories across all products.
- Led project to build iOS app from ideation to launch for real estate agents to review homes they have shown in Chicago (App Store release in February 2016).
- Team responsible for 15,000+ home reviews by crowd-sourcing agent insights.
- Wrote majority of user stories for product team and communicated daily with Design, Engineering, and QA departments during sprints for on-time releases.
- Conducted interviews with key business users and developed loyal network to collect information on business processes and user requirements.
Associate Product Manager
Leap Real Estate Systems
07.2014 - 11.2016
- Responsible for Inside Sales, Support Team, Product Implementation and Training.
- Cultivated relationships and conducted regular interviews with realtors.
- Gathered and defined requirements for new features.
- Led the sales and implementation processes in first market outside of Chicago.
Assistant Product Manager
Leap Real Estate Systems
06.2013 - 07.2014
- Managed all customer support and daily operations while learning Agile Methodology to push Product Development.
- Successfully led product launch to new client with 300+ users.
- Managed bug fixes and enhancements in Microsoft Visual Studio (TFS).
- Learned to use Microsoft SQL Server 2012 for on-demand data inquiries.
Qvidian and Salesforce Implementation Intern
Harrison Street
02.2013 - 06.2013
- Successfully implemented two database systems for real estate investment firm with $4 billion in assets under management.
- Implemented RFP database (Qvidian) and CRM (Salesforce.com) that greatly improved fundraising efficiency for investment products.
Team Lead
Groupon
01.2011 - 01.2012
- Trained and coached team of up to 23 Merchant Researchers.
- Member of Management Team that launched the first Merchant Research Department that provided critical organization of sales database.
- Implemented system of prioritizing sales leads that greatly improved sales efficiency as evidenced by feedback from sales team.
Merchant Researcher
Groupon
01.2011 - 07.2011
- Monitored integrity of data entered daily into company CRM database.
- Researched targeted requests for new sales leads.
- Experience and knowledge of position led to early promotion to Team Lead.
- Drove operational improvements which resulted in savings and improved profit margins.
Local Market Sourcer
Groupon
01.2010 - 01.2011
- Built relationships with locals across the nation to identify best businesses in each Market.
- Added thousands of quality sales leads into database.
Education
Bachelor of Arts - Music Major, Biology Minor
Illinois Wesleyan University
Bloomington, IL 01.2005 - 05.2009
Skills
Certified Scrum Product Owner
Microsoft SQL Server
Jira
Public Speaking
Customer Training
Manage Backlog, Capacity, and Team Velocity
Experienced Client Service Professional
Interpersonal Communication
Stakeholder Alignment
Competitive Analysis
Timeline
Product Manager
Immuware
01.2022 - Current
Product Lead
Immuware
07.2021 - 01.2022
Senior Analyst
Immuware / Carminati Consulting
10.2020 - 07.2021
Senior Product Training Specialist
ShowingTime
01.2019 - 10.2020
Product Training Specialist
ShowingTime
11.2016 - 01.2019
Business Analyst
Truepad.com
09.2015 - 11.2016
Associate Product Manager
Leap Real Estate Systems
07.2014 - 11.2016
Assistant Product Manager
Leap Real Estate Systems
06.2013 - 07.2014
Qvidian and Salesforce Implementation Intern
Harrison Street
02.2013 - 06.2013
Team Lead
Groupon
01.2011 - 01.2012
Merchant Researcher
Groupon
01.2011 - 07.2011
Local Market Sourcer
Groupon
01.2010 - 01.2011
Bachelor of Arts - Music Major, Biology Minor
Illinois Wesleyan University
01.2005 - 05.2009
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