Greg Waite
Baldwinsville,NY
Summary
IT professional with 10+ years of experience in administration, development, implementation, integration, analysis, maintenance, configuration, and troubleshooting of various enterprise technologies including networks, databases, operating systems, and applications.
Overview
15
15
years of professional experience
Work History
Client Strategy Manager / VCIO
ICS
East Syracuse, NY
01.2017 - Current
- Prepared and delivered Technology Roadmaps to key stake holders of companies across various sectors
- Provided management oversight and operational control of service delivery
- Implemented and tested BCDR polices and Technology
- Designed and implemented enterprise surveillance system of 20 locations, 17 servers, 800 cameras, and over 200TB of storage
- Matched information system controls to Identified regulatory requirements
- Successfully wrote and won technology grants to provide funding to improve client's technology infrastructure
- Assisted clients in creating RFPs for infrastructure and software upgrades
Technical Account Manager /Tier 2 Technical Support Engineer
ICS
Syracuse, NY
10.2010 - 12.2016
- Broke down and evaluated user problems, using technical tools, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided tier 2 support to over 250 users in 24/7 uptime environment, often working outside of normal business hours to get issues resolved
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Assistant Technology Support Manager
MicroTech
Syracuse NY, NY
01.2008 - 10.2010
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Coordinated six technical resources to manage client's helpdesk requests
- Analyzed and developed solutions to trending technical issues
- Created documented standards for internal use on common technical issues
- Maintained backup applications for client servers
- Upgraded 30 clients from Gen4 SonicWALL Firewalls to Gen5
Education
No Degree - Business Administration And Management
Columbia College
Syracuse NY02.2009
Bachelor of Science - Economic Crime Investigation - Computer Security
Utica College
Utica, NY2007
Skills
- Cultural Awareness
- Budgeting
- Negotiation
- Strategic planning
- Problem-Solving
- Analytical and Critical Thinking
- Windows Server Environments
- VMware
- Modern Networking Concepts
- Microsoft Hybrid Environment (365/Azure)
- 365 Organizational Compliance and Security Policies
- Business Continuity Planning and Technology
- Project Planning and Execution
- Computer Operating Systems
Accomplishments
- Earned CISA certification in 2015 and maintained through 2020
- 2016 Completed CCNA Bryan and Stratton 100 and 200 courses
Timeline
Client Strategy Manager / VCIO
ICS
01.2017 - Current
Technical Account Manager /Tier 2 Technical Support Engineer
ICS
10.2010 - 12.2016
Assistant Technology Support Manager
MicroTech
01.2008 - 10.2010
No Degree - Business Administration And Management
Columbia College
Bachelor of Science - Economic Crime Investigation - Computer Security
Utica College
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