Gregory Watson
Summerville,SC
Summary
Results-oriented Retail Operations Leader with a strong background in performance metrics and end-of-day processes. Developed strategies that enhanced team efficiency and ensured safety compliance. Proven expertise in cash management and inventory oversight, implementing best practices that drove team productivity and improved customer service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Closing Team Lead
Taget
Mount Pleasant, SC
07.2023 - 05.2026
- Coordinated closing procedures for efficient store operations.
- Supervised team members to ensure compliance with safety standards.
- Managed inventory levels and organized stock for optimal presentation.
- Trained new employees on closing tasks and operational protocols to ensure smooth transitions and consistent performance.
- Implemented best practices to enhance team efficiency during shifts.
- Resolved customer inquiries and issues during closing hours.
- Conducted end-of-day audits to ensure accurate cash handling procedures.
- Monitored performance metrics of closing team members against established targets.
- Provided guidance and training to new employees on closing processes.
- Developed and implemented policies and procedures for project close-out, enhancing overall operational consistency.
- Developed and implemented efficient strategies for managing the closing process.
- Provided feedback on employee performance reviews based on observations during daily operations.
- Coordinated with other departments during the closing process.
- Directed and coordinated closing team activities, achieving timely completion of all closing tasks.
- Managed workflow by assigning tasks appropriately among team members.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Bagged purchases and packaged items, including gift wrapping, to provide customers with ready-to-carry products.
Fulfilment Team Lead
Target
Mount Pleasant, SC
03.2021 - 07.2024
- Led team to achieve operational goals and maintain high standards.
- Trained new team members on store policies and procedures.
- Coordinated daily tasks to ensure efficient workflow and customer service.
- Enhanced team performance through effective communication and motivation strategies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Monitored team progress and enforced deadlines to ensure timely completion of tasks and maintain operational flow.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals, delivering feedback and identifying improvement areas to enhance team development.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided support to junior staff during peak periods of workloads.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Ensured compliance with industry standards and regulations.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Fostered continuous improvement culture, encouraging team members to propose innovative solutions and enhance overall efficiency.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Led a team of 12 individuals in achieving quarterly sales targets, exceeding goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted recruitment efforts to identify and hire qualified candidates for open positions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Fulfillment Associate
Target
Mount Pleasant, SC
09.2019 - 03.2021
- Processed customer orders accurately and efficiently during high-demand periods.
- Assisted in training new associates on fulfillment procedures and safety protocols.
- Communicated inventory discrepancies and issues to supervisors for timely resolution.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Accepted, processed and quickly filled orders.
- Packed merchandise for delivery and transported items to designated areas to ensure accuracy and efficiency.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Labeled cartons correctly prior to shipping outbound packages.
- Located merchandise from shelves and storage areas to fill orders.
- Inspected incoming materials for quality assurance purposes.
- Operated warehouse equipment, including pallet jacks and forklifts, to move stock efficiently.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
Backroom Team Member
Target
Mount Pleasant, SC
06.2017 - 03.2021
- Stocked shelves with merchandise to ensure product availability.
- Organized backroom inventory to streamline access and retrieval.
- Maintained cleanliness and safety standards in the storage area.
- Monitored inventory levels, identifying and reporting discrepancies to management.
- Collaborated with sales floor associates to align product placement with sales needs.
- Operated equipment for moving heavy items safely within the backroom.
- Participated in regular team meetings to discuss workflow improvements.
- Helped train new employees by explaining procedures and daily duties.
- Operated forklift and other warehouse equipment safely and efficiently.
Driver Supervisor
Red Delivery Guy
Riverside, California
08.2014 - 10.2015
- Supervised daily delivery operations ensuring timely and efficient service.
- Coordinated driver schedules to enhance route planning and resource allocation.
- Monitored delivery performance to pinpoint areas for process improvement.
- Oversaw driver behavior and attendance to ensure operational efficiency.
- Resolved driver issues promptly to maintain high morale and productivity levels.
- Trained new drivers on company policies and operational procedures.
- Coached drivers on proper techniques for loading and unloading cargo safely.
Education
High School Diploma -
Arlington High School
Riverside06-2007
Skills
- Inventory management
- Cash management
- End-of-day procedures
- Performance metrics
- Operational protocols
- Team leadership
- Receiving Operations
Timeline
Closing Team Lead
Taget
07.2023 - 05.2026
Fulfilment Team Lead
Target
03.2021 - 07.2024
Fulfillment Associate
Target
09.2019 - 03.2021
Backroom Team Member
Target
06.2017 - 03.2021
Driver Supervisor
Red Delivery Guy
08.2014 - 10.2015
High School Diploma -
Arlington High School