Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Software
Work Preference
Interests
Timeline
SeniorSoftwareEngineer
GREG WELLS

GREG WELLS

IT Leader
Palm Harbor,FL

Summary

Hard charging IT Leader that offers more than 20 Years total IT experience inside multiple fast-paced environments. Experience managing over 15 technical direct reports and 105 indirect IT help desk agents. 6 Years of experience as an IT System Administrator operating with multiple technologies. Specializes in running IT departments for SAAS startups with expertise in cost reduction, process creation, process improvement, service delivery, audits, and overall IT Department success.

Overview

20
20
years of professional experience
30
30

Direct Reports Managed

1
1
Language

Work History

Systems Administrator - IT Manager

PandaDoc
08.2019 - Current

Pandadoc is a startup SAAS company with over 700 employees and provides a cloud based digital signature platform to business customers.

  • Prepared and passed first annual SOC 2 Type II audit with newly built IT Department
  • Governed over USA IT operations to include IT hiring, IT staff development, system administration, process creation, and process improvement
  • Engineered newly built IT department to accommodate growth from 150 to over 728 employees.
  • Developed new processes and IT systems to accommodate remote work
  • Introduced, built, and deployed JAMF Pro MDM server to manage our over 700 MacBook computers
  • Admin in Okta SSO, JAMF Pro, Cisco Meraki, Google Workspace admin among multiple other technologies
  • Manage multiple large scale IT Projects

Site IT Manager

Jabil
01.2015 - 02.2017

Jabil is a leading multi billion dollar diversified manufacturer of electronics.

  • Served as Site IT Manager for Jabil's global corporate headquarters and 5 other North American Sites
  • Responsible for managing 13 person technical team and delivery of technology support for over 20,000 end users
  • Lean Six Sigma trained - Classroom trained and led 5 projects using core principles
  • Change management approver for over 65 sites
  • Monitored, coached, and supervised team of 15 IT Support Technicians across United States
  • Led technical project team of 22,000 square foot building in San Jose to turn facility into global technical showcase for clients
  • Trained top technical talent to run large scale projects independently with little supervision

System Administrator

Jabil
01.2009 - 12.2015
  • Dedicated Systems Administrator and Lead IT support for 96 company officers
  • Responsible for Cisco Telepresence end units, Blue Jeans video, Cisco VOIP, Cisco Telepresence
  • Led Project team to build new 65 person Boardroom with advanced video, telephony, and presentation technology
  • Led Project team to convert 6 global projector based conference rooms into Cisco Telepresence rooms

Instructor Inflight Refueling Operator / Boom Operator

United States Air Force
06.1995 - 06.2001
  • Honorable Discharge
  • Trained and Managed 74 people over course of 3 years
  • Served as instructor and evaluator onboard KC-135R aircraft for 6 years
  • Accumulated 2,200 flight hours with 360 inflight instructor hours
  • Trained multiple classrooms on flight procedures, airplane functionality, and safety

Education

Bachelor of Science - Technology Management

Saint Petersburg College
Saint Petersburg, FL
2010

Skills

  • IT Support Management
  • SAAS startup with rapid growth
  • Administrator - Okta, Google Workspace, O365, JAMF Pro, Cisco, Jira, Slack, Zoom, Firewall, VPN, ServiceNow, Networking
  • Soc 2 Type II compliance
  • Lean Six Sigma
  • Service Delivery
  • Project Management
  • Vendor Management
  • Mobile Device Management - Jamf Pro and Kandji

Certification

ITIL Certified

A+ Certified

MCSE Certified





Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 30 direct staff members and 300 indirect staff members.
  • Engineered newly built IT department to accommodate growth from 150 to over 728 employees within 1.5 years.
  • Responsible for managing 13-person technical team and delivery of technology support for over 20,000 end users
  • Led technical project team of 22,000 square foot building in San Jose to turn facility into global technical showcase for clients
  • Served as instructor and evaluator onboard KC-135R aircraft for 6 years.
  • Governed over USA IT operations to include IT hiring, IT staff development, system administration, process creation, and process improvement.
  • Introduced, built, and deployed JAMF Pro MDM server to manage our over 700 MacBook computers

Software

JAMF

Admin - Google Workspace, Okta, Slack, Zoom, O365, Azure, Entra, JAMF Pro, Kandji, MS Intune, Cisco

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancementWork from home optionPersonal development programsStock Options / Equity / Profit Sharing

Interests

Fishing

Hunting

Shooting

Tennis

Movies

Physical Fitness

Timeline

Systems Administrator - IT Manager

PandaDoc
08.2019 - Current

Site IT Manager

Jabil
01.2015 - 02.2017

System Administrator

Jabil
01.2009 - 12.2015

Instructor Inflight Refueling Operator / Boom Operator

United States Air Force
06.1995 - 06.2001

Bachelor of Science - Technology Management

Saint Petersburg College
GREG WELLSIT Leader