Summary
Work History
Education
Skills
Timeline
pwb

Greg Wright

Saint Louis ,Missouri

Summary

Upbeat Premises Technician with experience maintaining facilities. Skilled at diagnosing problems, replacing damaged parts and performing preventive maintenance. Flexible and accurate when working long hours in inclement weather. Perceptive Premises Technician looking to build upon skills and tackle new responsibilities. Strengths in troubleshooting technical issues with accuracy and speed and providing consistent and quality technical support to customers daily. Responsible, reliable and a true self-starter. Competent Telecommunications Technician bringing over 24 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Work History

System Technician

Spectrum/Charter
Saint Louis/Saint Charles Mo
01 1999 - 07 2013
  • Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
  • Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
  • Analyzed blueprints and drawings for job site planning.
  • Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
  • Hooked up systems to specified panel mountings of particular devices.
  • Optimized network performance through careful analysis of traffic patterns and capacity planning initiatives.
  • Used multimeters for volt and OHM readings and circuit analysis.
  • Installed and wired system devices using standard product setup and electrical knowledge.
  • Read and deciphered graphs and blueprints.

Premises Technician

AT&T/Directv
Saint Louis/Saint Charles Mo
11 2015 - 01 2025
  • Read and deciphered graphs and blueprints.
  • Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
  • Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
  • Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Educated customers on how to use AT&T/Directv service.
  • Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
  • Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
  • Installed and repaired Satellite and Internet equipment.
  • Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
  • Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
  • Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.

Alarm Installation Technician

ADT Security
Chesterfield Mo
02 2025 - Current
  • Resolved technical issues quickly using advanced troubleshooting techniques, minimizing downtime and customer inconvenience.
  • Conducted thorough site surveys, assessing potential security risks and recommending appropriate alarm system components.
  • Collaborated with other technicians on large-scale projects to expedite completion times without compromising quality or safety standards.
  • Collaborated with sales team to customize alarm solutions tailored to individual client needs and preferences.
  • Enhanced security for clients through meticulous installation of alarm systems and surveillance equipment.
  • Streamlined installation processes by maintaining organized project documentation and effectively managing inventory levels.
  • Ensured compliance with local building codes, regulations, and industry standards during all phases of installation projects.
  • Improved customer satisfaction by providing timely and efficient alarm system installations.
  • Safeguarded company reputation by adhering to strict safety protocols during each stage of an installation project.
  • Determined optimal wiring routes for minimal visual impact while maintaining system performance requirements.

Education

High Diploma - Auto Motive Technology

O Fallen Technical High School
05.1988

Skills

  • Electrical Wiring
  • Customer service experience
  • Customer service experience
  • Mathematical Aptitude
  • Wireless Networking
  • Superior troubleshooting skills
  • Dispute Resolution
  • System Maintenance
  • Hand-tool proficiency
  • Network configuration
  • Hardware Installation
  • Number-savvy
  • Management experience
  • Telecommunications Knowledge
  • Fiber Optic Splicing
  • Installation and maintenance
  • Device Installation
  • Troubleshooting systems
  • Equipment safety
  • Writing reports
  • Configuring equipment
  • Troubleshooting and repair
  • Installing equipment
  • System Repair
  • Educating customers
  • VoIP Systems
  • Vehicle Maintenance
  • Work order completion
  • Regulatory Compliance
  • Decision-Making
  • Equipment installation and repair
  • Router Installation and Optimization
  • Professionalism
  • Records Management

Timeline

System Technician

Spectrum/Charter
01 1999 - 07 2013

Premises Technician

AT&T/Directv
11 2015 - 01 2025

Alarm Installation Technician

ADT Security
02 2025 - Current

High Diploma - Auto Motive Technology

O Fallen Technical High School

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Greg Wright