Gregg McCaw
Glen Ellen Star
Sonoma
1
Certification
27
years of professional experience
Stronger customer experiences and sales followed from exceptional service and clear communication.,Dining revenue improved through effective guest relation management and consistent service standards in renowned restaurants.,Brand presence and loyalty increased through strategic collaboration, multitasking, and customer-focused leadership in fast-paced environments.
Work History
SERVER/WAITER/MANAGER
11 Years 1 Month- Delivered exceptional customer service by promptly greeting and seating guests, fostering a welcoming dining atmosphere.
- Articulated daily specials, menu items, and beverage selections to patrons, driving increased sales revenue.
- Captured food and drink orders from patrons and efficiently entered them into the POS system with minimal errors.
- Coordinated with kitchen staff to ensure timely meal delivery while upholding high quality standards.
- Juggled multiple tables during busy shifts, showcasing strong multitasking capabilities.
- Addressed guest inquiries and resolved concerns swiftly and professionally to enhance customer satisfaction.
- Sustained cleanliness of work areas and the dining room throughout shifts, ensuring a pleasant environment for diners.
- Assisted in preparing tables, chairs, linens, silverware, glassware, and essential supplies prior to each shift.
- Exhibited extensive knowledge of wine pairings, offering tailored recommendations based on customer preferences.
SERVER
5 Years 9 Months- Provided outstanding customer service by proactively anticipating needs and responding promptly to requests.
- Greeted and welcomed guests, crafting a positive experience from the initial interaction.
- Cultivated friendly and professional relationships with customers, enhancing their dining experience.
- Checked in with guests throughout meal service, replenishing drinks and addressing additional requests with attentiveness.
- Utilized strong communication skills to mitigate guest dissatisfaction effectively.
- Prioritized and executed multiple tasks in a fast-paced environment while maintaining composure and calm.
- Notified kitchen staff of special dietary requirements, delivering personalized meal options accordingly.
- Executed seamless front-of-house operations, curating unforgettable dining experiences that fostered customer loyalty.
- Managed large parties with efficient and attentive service, ensuring order accuracy and guest satisfaction.
FOOD RUNNER
6 Months- Facilitated effective communication between chefs, servers, and kitchen staff to ensure timely meal delivery.
- Provided attentive customer service by being responsive to guests' needs and requests.
- Delivered food promptly and efficiently, ensuring a high level of customer satisfaction.
OWNER AND OPERATOR
2 Years 11 Months- Founded and managed a successful café and bakery featuring a juice bar and smoothie offerings.
Education
HIGH SCHOOL DIPLOMA
Skills
Culinary skills
Business development
Customer service excellence
Gourmet service standards
Sales
Leadership
Marketing Strategy
Catering services experience
Project coordination
Hospitality leadership
Service industry leadership
Marketing
Hotel Management and Operations
Training
Personal Information
Title: Sales & Marketing Leader
Certification
- ServSafe
- Food Handler Certification
Timeline
SERVER/WAITER/MANAGER
Glen Ellen Star
06.2014 - 07.2025Read More
SERVER
Eldorado Kitchen
07.2007 - 04.2013Read More
FOOD RUNNER
The French Laundry
01.2007 - 07.2007Read More
OWNER AND OPERATOR
Cafe 131
05.1998 - 04.2001Read More
Noblesville High School
HIGH SCHOOL DIPLOMA
Read More