Gregg Traylor
Summary
Thorough Service Technician with commitment to superior service in trouble shooting, client services and sales. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency, Also Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Army
Military
10.2010 - 12.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Effectively managed and controlled equipment over millions of Dollars.
- Excellent communication skills, both verbal and written.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Service Technician
Reliable Garage Door
12.2019 - 02.2024
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site repairs for technical issues.
- Developed sales strategies to increase sales throughout the organization
- Utilized CRM to monitor sales results.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained quality assurance and customer satisfaction objectives.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tracked and recorded parts and labor costs related to each service call.
- Worked with diverse types of weather and ground conditions.
- Developed leads and sales opportunities and followed through with defined sales plan.
Education
High School Diploma -
Harding Senior High School
Saint Paul, MN06.2009
No Degree - Fire Science
American Military University
ArizonaSkills
- Time Tracking
- Preventive Maintenance
- Project Oversight
- Quality Assurance
- Customer Service
- Work Documentation
- Equipment Inspection
- Troubleshooting Skills
- Attention to Detail
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Organizational Skills
Certification
- OSHA-10
Timeline
Service Technician
Reliable Garage Door
12.2019 - 02.2024
Army
Military
10.2010 - 12.2019
High School Diploma -
Harding Senior High School
No Degree - Fire Science
American Military University
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