Greggory Cremo
Carlisle,PA
Summary
Experienced IT professional with a solid background in systems management and support. Proficient in implementing and maintaining IT infrastructures to ensure optimal performance and security. Recognized for effective team collaboration, problem-solving, and adaptability to evolving technical needs. Skilled in network administration, server maintenance, phone systems and user support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
BlackCSI
02.2024 - 07.2025
- Managed system configurations and updates to ensure optimal network performance.
- Developed and maintained documentation for IT processes and systems architecture.
- Implemented RMM solutions to track system performance metrics.
- Maintained vendor relationships and negotiated contracts for cost-effective procurement of hardware and software solutions.
- Led migration efforts from legacy systems onto modern platforms without causing disruptions to end-users or compromising data integrity.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
- Collaborated with cross-functional teams to support technology integration initiatives.
- Led projects to upgrade infrastructure, improving system reliability and efficiency.
- Troubleshot hardware and software issues to minimize downtime across departments.
- Administered user accounts, permissions, and access controls for various systems.
- Improved network security with the implementation of firewall systems.
- Led installation and configuration of modern networking equipment to ensure seamless operations.
- Assessed client needs and developed tailored solutions to address unique challenges.
IT Field Specialist
PAM Health
01.2023 - 02.2024
- Managed and supported IT infrastructure across multiple healthcare facilities nationwide, traveling weekly to address critical system needs.
- Identified emerging IT technologies and trends relevant to the healthcare industry and provide recommendations for their implementation.
- Managed and maintained an inventory of IT equipment and supplies for hospitals nationwide.
- Collaborated with contractors to ensure proper power and network installation in new healthcare building projects
- Assembled and configured nursing carts, integrating laptops and scanners to enhance clinical workflow efficiency.
- Deployed and maintained patient room phones, including upgrading systems from analog to VOIP (RingCentral) for improved communication capabilities.
- Acted as the primary IT point of contact for new building projects, providing expert guidance and support.
- Troubleshot network issues at the hospitals I traveled to.
- Installed Thin Clients, desktops, laptops, and peripherals for nurses and administrative staff.
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
Network and Telecommunications Administrator
Public Financial Management
07.2015 - 12.2022
- Started as a Help Desk Analyst and worked my way up to Network/Telco administrator.
- Main contact for any phone break/fix issues.
- Managed the Cisco telephone system and all its components.
- Point of contact for any physical/software phone changes.
- Setup new agents and modified call queues in Cisco Contact Center.
- Maintained building security equipment and door badges.
- Managed a Verizon Wireless Business plan with 400+ lines of service.
- Monitored SIP, MPLS, and Internet circuits.
- Great troubleshooting skills.
- All Microsoft Office applications, Active Directory Users and Computers, Sophos, Forcepoint, Bitlocker, Intune.
- Opened tickets with service providers and ensured backup procedures were in place.
- Traveled across the United States and installed new routers, switches, ASAs, Cisco IP phones, access points, and copiers.
- Coordinated vendor appointments, such as circuit installations and hardware installations.
- Maintained and implemented the latest Cisco audio/video equipment in conference and training rooms.
- Subject matter expert for mobile device management software, including AirWatch and Intune.
- Evaluated network and telecommunications systems to identify areas for improvement and propose solutions to enhance efficiency and performance.
IT System Deployment Analyst
Global Data Consultants LLC
09.2013 - 05.2015
- Answered level II helpdesk phone calls.
- Responded to helpdesk tickets in a swift manner.
- Maintained high quality IT support to hospital systems.
- Traveled on-site to various client locations, replacing computers and peripherals.
- Scheduled computer replacements based off a 4-year lease cycle.
Education
Bachelor of Science - Information Systems And Technology
Penn State University
Mont Alto, PA 06.2013
Skills
- Firewall Administration
- Active Directory management
- Server maintenance
- Microsoft Azure Administration
- VPN configuration
- Proficient in various VoIP systems
- LAN/WAN
- Aruba InstantOn
- Meraki
- Watchguard
- SentinelOne
- EDR/MDR systems
- Patch Management
- Asset Management
- IT SOP documentation
- Disaster Recovery
- Integrating paging systems
- Wireless Networking
- E-mail filtering
- Bitlocker
- Intune
- SIP
- MPLS
- Internet circuits
- Access points
- Routers
- Switches
- Hardware installation
- Application support
- Mobile device management
- Network troubleshooting
- Vendor coordination
- Cisco IP phones
- Copier and printer maintenance
- Offboarding and onboarding
- Cisco audio/video equipment
- Mobile device management software
- IT system deployment
- Helpdesk support
- Computer replacements
- IT Field Specialist
- SharePoint integration
- User training
- Inventory management
Certification
Microsoft Azure Fundamentals AZ900
Timeline
IT Systems Administrator
BlackCSI
02.2024 - 07.2025
IT Field Specialist
PAM Health
01.2023 - 02.2024
Network and Telecommunications Administrator
Public Financial Management
07.2015 - 12.2022
IT System Deployment Analyst
Global Data Consultants LLC
09.2013 - 05.2015
Bachelor of Science - Information Systems And Technology
Penn State University
Similar Profiles
Anthony DeAngeloAnthony DeAngelo
Flooring Technician at M&Z Carpet and FlooringFlooring Technician at M&Z Carpet and Flooring
Leah KnellerLeah Kneller
School-Based Therapist Intern at Laurel LifeSchool-Based Therapist Intern at Laurel Life
Naomi L. MonismithNaomi L. Monismith
Credit Manager at Groff Tractor & EquipmentCredit Manager at Groff Tractor & Equipment
Bryson AwanaBryson Awana
IT Systems Administrator at Prince Resorts HawaiiIT Systems Administrator at Prince Resorts Hawaii
Muhammad Sofyan SyaoriMuhammad Sofyan Syaori
IT Systems Administrator at Badan Pengawas Obat Dan MakananIT Systems Administrator at Badan Pengawas Obat Dan Makanan