Greggory Petty
Summary
Motivated IT professional with CompTIA A+ and CompTIA Security+ certifications seeking an entry-level cybersecurity position. Eager to apply technical skills and knowledge to protect networks and data. Strong problem-solving and communication abilities, with experience in help desk support and network troubleshooting. Works well under stressful situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
City Of Dickson
Dickson, TN
12.2021 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
General Manager
Sudden Service
Dickson, TN
01.2014 - 12.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Diploma - Computer Information Technology
Tennessee College of Applied Technology
Dickson, TN12.2024
Skills
- Networking (TCP/IP, subnetting, routing, switching)
- Trouble shooting (hardware and software troubleshooting)
- Cybersecurity Principles (threat detection, vulnerability assessment, encryption)
- Operating Systems (Windows OS, and familiarity with Linux)
- Infrastructure (virtualization, Active Directory experience, IAM, access control)
- Security (firewall configuration, IDS/IPS, threat management, threat detection)
Certification
- CompTIA A+
- CompTIA Security+
- Amazon AWS cloud foundations
Timeline
911 Emergency Dispatcher
City Of Dickson
12.2021 - Current
General Manager
Sudden Service
01.2014 - 12.2021
Diploma - Computer Information Technology
Tennessee College of Applied Technology