Gregorione Scott
Harahan,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills.
Overview
5
5
years of professional experience
Work History
Mental Health Technician
Beacon Behavioral Hospital
New Orleans, LA
09.2023 - 12.2023
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills..
- Documented patient interactions in compliance with HIPAA requirements.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Led individual and group therapy supporting prescribed procedures.
Patient Access Representative
Our Lady Of The Lake Hospital
Walker, LA
11.2022 - 08.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Remote Customer Resolution Specialist
Conduent
New Orleans, LA
04.2022 - 11.2022
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Tracked programs and provided services to improve consumer retention.
Patient Sitter
University Medical Center, UMC
New Orleans, LA
10.2018 - 05.2019
- Provided constant monitoring of patients to ensure safety and comfort.
- Assisted with patient transfers, positioning, and ambulation as needed.
- Informed nurses of any changes in patient condition or behavior.
- Performed vital signs checks on patients as directed by nurse.
- Assisted patients with personal hygiene needs such as bathing and toileting.
- Engaged in conversation with confused or disoriented patients to help them stay calm and relaxed.
Education
High School Diploma -
L.W. Higgins High School
Marrero, LA05.2016
Skills
- Registration and Admissions
- Scheduling Diagnostic Procedures
- Microsoft Office
- Payment Processing
- Epic Software
- Insurance Verification
- BLS Certified
- Inventory Management Software
- CRM Software
- Call Center Operations
- Calm and Professional Under Pressure
- Customer Data Confidentiality
Timeline
Mental Health Technician
Beacon Behavioral Hospital
09.2023 - 12.2023
Patient Access Representative
Our Lady Of The Lake Hospital
11.2022 - 08.2023
Remote Customer Resolution Specialist
Conduent
04.2022 - 11.2022
Patient Sitter
University Medical Center, UMC
10.2018 - 05.2019
High School Diploma -
L.W. Higgins High School
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