Gregory A. James Jr.
Indianapolis,IN
Summary
Dynamic IT professional with extensive experience at Anthem Associate, excelling in Active Directory management and claims processing. Proven ability to lead teams and create comprehensive documentation. Skilled in deploying software updates to address vulnerabilities while delivering exceptional customer support. Adept at training and educating users, ensuring seamless technology adoption.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Anthem Associate
Indianapolis, IN
11.2024 - Current
- Inbound call center representative on campus using Solution Central to assist in processing claims.
- Process account claims for member to receive correct coverage amount for medical insurance claims.
- Educate members on how medical coverage work going over Copay amount, Deductible and Co-insurance phases of medical claims.
IT Security Analyst
Anthem Associate
Indianapolis, IN
08.2017 - 09.2024
- Perform daily account modification in Active Directory.
- Establish complete understanding of multiple proprietary Anthem software.
- Provide support to internal customers.
- Expertise with Spreadsheet and data analyzing.
- Train Core teams remotely on new applications.
- Operate as team lead and application SME.
- Create documentations for core team and 3rd party partners.
- Team Lead in RightFax, BPM, and WCF FileNet automation procedure and transition.
Help Desk Specialist
Indianapolis Public Schools, Pinnacle Partners
Indianapolis, IN
07.2015 - 06.2017
- Data entry in Windows Active Directory.
- Process account creation for IPS Administration and Teachers.
- Manage and control IT Help desk for all 60 schools in district with minimal team and supervision.
- Detect software virus in system updates for Windows Operating systems.
- Assist in configuration of new software application for Indianapolis Public Schools.
- Part of Training team for IT Help Desk operations and customer support.
Technical Support Rep
McGraw Hill CTB (Kelly Services)
12.2014 - 07.2015
- Create work tickets using Salesforce operating systems on windows machines.
- Educate school administrators on I-Step software for multiple states throughout the country.
- Train co-workers on new software protocol in a rapid changing environment.
Technical Support
Roche (E Team)
07.2014 - 12.2014
- Inbound call center representative on campus helping Roche employees with software configurations and installations on Windows machines.
- Walk customers through system planner software and password reset.
- Work in field onsite replacing laptops and hard drive repair on demand.
Panel Programmer 1
Tyco (Aerotek)
08.2013 - 07.2014
- Detailed panel programmer for ADT and Tyco security companies.
- I use multiple software and system applications with technicians from outbound locations to successfully monitor customer sites and locations.
- Assist in training and team activities.
Education
AAS/ Certificate - Information Technology
Indiana Business College
Indianapolis06-2002
Skills
- A; Network; Windows XP, 10 and 11, Active Directory on Windows Server; Home or Small office network construction; video standards: HDTV, EDTV, MPEG, wiring; type 60 wpm
- Deploying software updates to patch CVE vulnerabilities
- Zero Day vulnerability patching for meeting timely compliance standards
- Claims processing
- Active Directory management
- Documentation creation
Timeline
Customer Care Representative
Anthem Associate
11.2024 - Current
IT Security Analyst
Anthem Associate
08.2017 - 09.2024
Help Desk Specialist
Indianapolis Public Schools, Pinnacle Partners
07.2015 - 06.2017
Technical Support Rep
McGraw Hill CTB (Kelly Services)
12.2014 - 07.2015
Technical Support
Roche (E Team)
07.2014 - 12.2014
Panel Programmer 1
Tyco (Aerotek)
08.2013 - 07.2014
AAS/ Certificate - Information Technology
Indiana Business College
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