Gregory Akerley
Pella Windows & Doors
Bristol
9
years of professional experience
Detail-oriented customer service professional in the B2B building materials distribution industry with 8+ years supporting trade and retail customers. Expertise includes CRM administration, cross-functional coordination, and operational process improvements for order accuracy and fulfillment. Proven leader for team development, vendor relationship management, and customer retention growth.
Work History
Trade Sales Specialist
5 Months- Drove high-volume B2B territory portfolio by developing long-term relationships with custom home builders, remodelers, and architects to drive repeat business.
- Resolved client issues and coordinated service requests, scheduled appointments based on product and labor needs, and prepared accurate quotes to improve customer satisfaction.
- Collaborated with operations, delivery, and service teams to streamline order processing and ensure high customer satisfaction from sale through after-sale service.
- Maintained current knowledge of Pella product lines and industry standards to offer reliable guidance to trade professionals on construction materials and regional building codes.
Sales Operations Manager
2 Years 10 Months- Led cross-functional operations across sales, warehouse, inventory, purchasing, and customer service, enhancing workflow and accountability..
- Identified operational inefficiencies, developing processes and workflows that improved execution and communication, resulting in strong KPI outcomes.
- Utilized multiple systems and data management tools to organize, update, and maintain operational and project-related information.
- Built vendor relationships that enhanced brand visibility and contributed to customer retention.
Inside Sales Representative
1 Year 4 Months- Built contractor relationships, driving client growth and supporting business expansion through strong industry knowledge and superb customer service.
- Processed customer orders across multiple quoting systems, ensuring order accuracy and alignment with customer requirements.
Specialty Assistant Store Manager
3 Years 10 Months- Supervised associates in selling processes, coordinating customer follow-up, vendor support and issue resolution to drive customer satisfaction and Customer Survey Score.
- Resolved customer issues and supported service needs for installed sales and special order products, improving install sales satisfaction.
Education
High School Diploma
Skills
B2B relationship management
CRM management
Cross-functional collaboration
Attention to detail
Time prioritization
Microsoft Office proficiency
Timeline
Trade Sales Specialist
Pella Windows & Doors
05.2026 - CurrentRead More
Sales Operations Manager
Parksite
07.2023 - 05.2026Read More
Inside Sales Representative
Universal Supply Company
03.2022 - 07.2023Read More
Specialty Assistant Store Manager
The Home Depot Inc
04.2018 - 02.2022Read More
Bristol Eastern High School
High School Diploma
Read More