Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
OfficeManager

Troy Parcels

Cypress,TX

Summary

Seasoned National sales/Install Manager with a proven track record at Car Toys Inc., excelling in driving revenue growth and team leadership. Mastered the art of enhancing customer satisfaction and operational efficiency, leading to a top growth category in sales and installations. Skilled in project management and relationship management, demonstrating a unique blend of technical and interpersonal abilities.

Overview

27
27
years of professional experience
1
1
Certification

Work History

National Sales/Install Sales Manager

Cartoys
Houston, TX
01.2023 - Current
  • Implemented strategies to boost customer satisfaction.
  • Created monthly reports for senior management, summarizing operational performance metrics.
  • Elevated efficiency of staff by delivering precise training programs.
  • Streamlined processes for seamless installation-to-sales transition
  • Identified, diagnosed and resolved technical issues related to system installations.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Implemented B2B sales and installation.
  • Ranked top growing category in company for sales and installations past 2 years with tint installation.
  • Evaluated financial performance in various regions to pinpoint potential growth opportunities.

Regional Manager

Cartoys
Portland, OR
07.2020 - 12.2022
  • Developed and implemented strategies to increase market share in the region.
  • Held weekly discussions with store managers on sales performance
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Consistently surpassed monthly targets.

Store Manager

Car Toys Inc.
Beaverton, OR
06.2004 - 07.2020
  • Engage and interact with customers daily to create positive buying experiences and drive revenue growth.
  • Deliver positive results by controlling monthly operations and delivering financial budgets.
  • Oversee, train, and encourage sales and install in promoting culture of the Car Toys way using GUEST service. Schedule and lead daily store meetings for employees to discuss sales and install performance while providing platform for all to voice concerns.
  • Promptly resolved customer issues with expertise
  • Boost revenue by developing and deploying strategies to effectively improve our sales and install budgets.
  • Coach sales associates and install product knowledge by using all GUEST training.
  • Interview, hire, train, and develop sales and installation teams.
  • Drive sales to achieve results month in, and month out.

Insataller Manager

Car Toys Inc.
Highland Ranch, CO
03.1998 - 06.2004
  • Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
  • Worked with all customers to understand needs and provide great customer service.
  • Considered processes, employee expertise, and customer needs when adjusting job tasks
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Hired, trained, and mentored staff to maximize effectiveness.
  • Maximized performance by monitoring daily activities and mentoring team associates.
  • Drove team success through shared vision and recognition of quality performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.

Installer

Car Toys Inc.
Beaverton, OR
10.1997 - 03.1998
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Installed car audio systems effectively.
  • Achieved outstanding audio system performance.

Education

High School Diploma -

Hillsboro High School
Hillsboro, OR

Computer Numerically Controlled (CNC) Machinist Technology

Portland Community College
Portland, OR

Skills

  • Team Leadership and Coaching
  • Driving Revenue Growth
  • Training and Development
  • Product and service sales
  • Sales expertise
  • Excellent customer service skills
  • Operations
  • Staff training and development
  • Residential Construction
  • Electrical installation
  • Safety and Compliance
  • Project Management
  • Scheduling
  • Inventory Control and Procedures
  • MECP
  • Relationship Management
  • Store management
  • Budget Monitoring
  • Effective Schedule Management
  • Target Achievement
  • Merchandising
  • Strategic Thinker
  • Customer-Oriented
  • Team Building
  • Construction Practices Understanding
  • Troubleshooting
  • Construction Project Management
  • GUEST Services
  • Loss Prevention
  • B2B Relationship Management

Affiliations

  • fishing
  • hunting
  • biking
  • boating
  • ocean
  • traveling
  • baseball
  • Dad

Accomplishments

  • Region of the year
  • Store of the year
  • Install bay of the year
  • MVP of the company

Certification

  • OZ training certified
  • DDI training certified
  • Franklin covey training certified

References

References available upon request.

Timeline

National Sales/Install Sales Manager

Cartoys
01.2023 - Current

Regional Manager

Cartoys
07.2020 - 12.2022

Store Manager

Car Toys Inc.
06.2004 - 07.2020

Insataller Manager

Car Toys Inc.
03.1998 - 06.2004

Installer

Car Toys Inc.
10.1997 - 03.1998

High School Diploma -

Hillsboro High School

Computer Numerically Controlled (CNC) Machinist Technology

Portland Community College

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Troy Parcels