Desired Job Title
National Sales ManagerProduction ManagerOperations ManagerGeneral ManagerWork Type
Full TimeContract WorkConsultingLocation Preference
On-SiteRemoteHybridLocation: Los Angeles, CA, US
Open to relocation: Yes
Open To Work
KYLE G. CARPENTER
Sales & Operations Leader
Los Angeles,CA
Work Preference
Summary
Dynamic sales and operations leader with a proven ability to exceed production targets and enhance team performance through effective coaching. Demonstrated success as a top producer, fostering high performance cultures across various industries. Expertise in data analysis to identify and capitalize on growth opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
National Sales Manager
Globe Life
Los Angeles, CA
09.2022 - Current
- Directed sales operations and team development for internationally recognized life insurance organization.
- Recruited, trained, and managed performance for new agents, leading to top production results.
- Ranked consistently among company’s top producers with 75% closing ratio.
- Achieved back-to-back convention qualification for exceptional production and leadership outcomes.
- Maintained 30% performance bonus through monthly personal production surpassing $20,000 in annual premiums.
- Developed team through structured mentorship and daily coaching, improving production and retention rates.
- Led training programs for regional sales teams to elevate performance metrics.
- Analyzed sales data to pinpoint trends and identify opportunities for revenue growth.
Production Manager
STARSET
Columbus, OH
01.2019 - 09.2022
- Oversaw daily production operations to ensure efficiency and adherence to quality standards.
- Directed all aspects of tour logistics, including scheduling, budgeting, vendor relations, and travel coordination.
- Implemented process improvements that streamlined operations and strengthened safety protocols.
- Monitored production team operations, providing guidance and support.
- Trained and mentored staff on equipment usage and safety procedures.
- Managed large-scale tours in U.S., U.K./E.U., and Russia for renowned rock act.
- Executed comprehensive planning strategies to optimize tour effectiveness and efficiency.
- Collaborated with artists' management and venues to ensure seamless execution of live events.
Operations Manager
Atomic Hospitality (Recess & City Hall)
Chicago, IL
01.2021 - 01.2022
- Oversaw operations and event execution for two premier Chicago hospitality venues, improving guest satisfaction and loyalty.
- Managed daily operations for venues serving thousands of guests weekly, coordinating service teams and kitchen staff.
- Directed staffing logistics and guest experience initiatives, increasing operational efficiency and contributing to profitability.
- Planned and executed large-scale weddings and corporate functions for up to 800 guests, ensuring seamless service delivery and client satisfaction.
- Implemented streamlined scheduling and cost-control systems to enhance operational efficiency.
- Led a team of over 40 employees, fostering a culture centered on service excellence.
- Monitored performance metrics to identify deficiencies and recommend corrective actions.
- Collaborated with ownership, marketing, and vendors to develop promotions that increased brand awareness.
General Manager
The Bogey Bar & Grill
Dublin, USA
01.2015 - 01.2019
- Oversaw daily operations for high-volume restaurant and event venue, ensuring smooth service delivery.
- Trained and led a team of over 50 employees across front-of-house and back-of-house operations.
- Directed financial management through budgeting, expense tracking, and inventory control, ensuring fiscal responsibility and optimal resource allocation.
- Created schedules and monitored payroll to maintain budget compliance while optimizing staffing.
- Implemented sales and service initiatives that boosted guest satisfaction and repeat business.
- Led staff development and execution of private and large-scale public events, enhancing overall event quality and guest experience.
- Coordinated major events including multi-million dollar PGA Memorial Tournament celebrations.
- Cultivated vendor relationships to secure competitive pricing on supplies and materials, contributing to cost-effective operations.
Education
Bachelor of Science - Sport Industry, Sport Management & Operations
The Ohio State University
Columbus, OH08-2020
Skills
- Sales strategy and expertise
- Outcome-based selling
- Client management
- Solution selling and presentations
- Sales leadership and improvements
- Business and market development
- Market research and positioning
- Data analysis and analytics
- Trend analysis and projections
- Negotiation techniques
- Client relations
- Cross-functional collaboration
- Team leadership and development
- Leadership development
- Mentoring and coaching
- Performance coaching and reviews
- Effective communication skills
- Strategy management
- Staff recruiting and retention
- Event planning and training development
- Complex solution support
- Creative design
- Customer experience
- Hospitality and accommodation management
Languages
Spanish
Professional
Certification
Life, Health & Accidental Insurance
Timeline
National Sales Manager
Globe Life
09.2022 - Current
Operations Manager
Atomic Hospitality (Recess & City Hall)
01.2021 - 01.2022
Production Manager
STARSET
01.2019 - 09.2022
General Manager
The Bogey Bar & Grill
01.2015 - 01.2019
Bachelor of Science - Sport Industry, Sport Management & Operations
The Ohio State University