Gregory Ball
Thornton,CO
Summary
Proven results Strategic Global and Key Account Manager with 20 years of experience in Gases, Chemicals, Electronics, Semiconductor and Photovoltaic. Bringing existing customers, and potential customers, solution and value-based selling. Penetrated the Semiconductor Industry as a new supplier to the market, competing against legacy suppliers. Responsible for high profile customers generating $30M Net Sales with a 70% GM, while penetrating supply of lithography and excimer gases to markets in Asia and Europe.
Rated the Top Customer Service Account Manager, via an independent survey administered for Air Liquide Electronics in 2020 and 2021. Increased territory revenue and sales from $3.3M annually to over $12M since 2019. Works together with various department channels to achieve success, increasing sales, securing agreements while maintaining and building customer relationships. Projecting valuable company reputations and images to current and potential customers. Earns respect of employers, co-workers and customers with loyalty towards organizational goals and visions.
Overview
32
32
years of professional experience
Work History
Director, Global Strategic Accounts - Electronics
Messer, LLC
11.2022 - Current
- Current Position was created for me.
- Established and secured key partnerships with Asian distributors, which contributed to the company's overall growth strategy and increased global market presence.
- Worked directly with laser OEM's to obtain official quality certificates needed to sell to semiconductor customers and other laser customers.
- Conducted weekly meetings with high profile customers, focusing on relationships, growth and quality while generating new revenue growth.
- Negotiated and enforced top tier customer agreements along with warehousing agreements
- Liaison for customer visits and audits to new production plant and customer service center.
- Coordinated all levels to bring products to customers including production, quality, customer service, data management, shipping, storage and final mile delivery.
Senior Key Account Manager
Air Liquide Electronics
09.2018 - 11.2022
- 119% above planned Goals for 2021.
- Maxed out Commission percentages each year.
- Maintain, develop and grow both existing and new customer opportunities, products, services, equipment and relationships.
- Primary contact for specific Global Accounts with US locations and manufacturing sites.
- Proactively work with Distribution and Product Supply teams to eliminate or minimize customer production impacts due to Global Supply issues.
- Proposals for new business or upgraded systems due to customer growth.
- Negotiate long term supply agreements for gases, chemicals, equipment, Total Gas Control Management and bulk gas delivery systems.
- Increased revenue in territory from $3M to over $12M since 2019.
Bulk Gas Specialist
Airgas, an Air Liquide Company
05.2016 - 09.2018
- Research, find, develop and maintain new and existing bulk gas customers for 6 state region.
- Develop professional proposals with pricing, terms and options for customers.
- Negotiated long term agreements for new systems and products along with renewals of current agreements.
- Closely worked with numerous Account Managers to help train and identify potential business opportunities and identify competitive threats.
- Solution based selling while working with Customer Engineering teams to better understand customer process challenges and concerns to present solution based sales.
- Established and maintained long-term close working customer relationships.
- Increased revenue in geographic territory from $3.3M to $10.2M annually.
- Top Bulk Specialist for Region and Nationally each year.
Senior Account Manager
Air Liquide Industrial U.S. LP
07.2005 - 05.2016
- Consistently above 100% of Goals for 2008-2016. 270% in 2014 and 181% in 2015.
- Identify new customers while maintaining and growing current customer opportunities.
- Primary contact for customers for Air Liquide in designated territory.
- Designated Training Account Manager for new Account Managers.
- Backup Sales Manager for West Region.
- Salesforce.com input and mastery teacher for West US Region.
- Developed and proposed sales presentations for new and renewed business.
- Worked closely with Air Liquide Business Development Teams and Specialists to reach new areas for opportunities or to look for new customer solutions using cryogenics.
- Face to face meetings with Customer Engineering, Operations and Procurement Teams at customer locations to offer solution based selling, products and services.
- Negotiated multi-year, multi-dollar agreements.
- Top 10 Account Manager in North America each year since 2008.
- President's Club Award Recipient for Air Liquide from 2010-2015 for Top Account Manager.
Distribution Manager
Air Liquide Industrial U.S. LP
07.2005 - 07.2007
- Awarded for Most Improved Region for 2006.
- Managed 25 union tractor trailer drivers and 3 full time non-management employees.
- Responsible for safe and on-time deliveries of bulk industrial, medical and electronics grade gases to over 400 customers in 4 state geography.
- Managed all day to day operations including payroll, account payables, billing, trip confirmations and recordkeeping.
- Developed and Implemented new cost control metrics including Cost per Mile, Maintenance Costs, Distribution Efficiencies, Customer Service Reports and Equipment Reports.
- Representative for Air Liquide Industrial U.S. LP for Federal and State Regulatory Agency audits such as FDA, EPA, OSHA, Department of Labor and Department of Transportation.
- Negotiated new 5 year collective bargaining agreement for local Denver Air Liquide Industrial U.S. LP and Teamsters Union.
Industrial Engineering Manager
United Parcel Service, UPS
03.1993 - 07.2005
- Supervised Engineering Team to implement new technologies aiding in increased efficiencies and improving employee production.
- Created, Led and Implemented new team of Engineers and Business Development employees who were responsible for direct sales, proposals and negotiations with current and potential UPS shipping customers for On-Site Customer Services.
- Created, designed and implemented new product and process for handling small packages to prevent damages and increase production. Process saved UPS approximately $10M in first year for Rocky Mountain Region and became model and common practice for UPS globally.
- Held numerous positions including, Center Supervisor, Center Manager, Industrial Engineering Supervisor, Human Resources Supervisor, Labor Supervisor, Business Development and Quality and Audits Manager.
- Managed and supervised hundreds of hourly and managerial employees, including union employees.
- Received award for Most Improved United States Center.
Education
Industrial Engineering - Theory, Practices and Demonstrations
UPS Engineering Mastery School
Denver, CO01.2002
Bachelor of Science - Criminal Justice Administration
University of Central Missouri
Warrensburg, MO05.1991
Skills
- Global and Strategic Account Management
- Identifies Additional Revenue Opportunities
- Close Customer Relationships throughout Industry
- Continual Revenue Growth, Profitability and Agreement Security
- Problem Solving and Dispute Resolution Skills
- Short and Long-Term Negotiations
- Team Selling Approach
- Cost Savings for Customers and Employer
- Cross Functional Selling
- Executive Level Customer Presentations
Food For Hope Volunteer
Volunteer time and resources to low income children in Adams County, CO who struggle to have food when away from school.
Youth Baseball Umpire
Area Youth Baseball Umpire
School Presentations
Presentations at area schools when asked or needed, to teach and demonstrate a basic understanding of gases.
Timeline
Director, Global Strategic Accounts - Electronics
Messer, LLC
11.2022 - Current
Senior Key Account Manager
Air Liquide Electronics
09.2018 - 11.2022
Bulk Gas Specialist
Airgas, an Air Liquide Company
05.2016 - 09.2018
Senior Account Manager
Air Liquide Industrial U.S. LP
07.2005 - 05.2016
Distribution Manager
Air Liquide Industrial U.S. LP
07.2005 - 07.2007
Industrial Engineering Manager
United Parcel Service, UPS
03.1993 - 07.2005
Bachelor of Science - Criminal Justice Administration
University of Central Missouri
Industrial Engineering - Theory, Practices and Demonstrations
UPS Engineering Mastery School
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