Hi, I’m
Gregory Bean
Davenport,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Diligent medical technician with several years of experience in administering patient care to several patients daily suffering from various illnesses and injuries. Incredibly skilled in collecting specimen samples and packing and shipping specimens. Talented at measuring vital signs such as pulse rates, blood pressure, body temperature and weight and height. Excellent medical documentation abilities.
Overview
26
years of professional experience
1
Certification
Work History
VA Butler HealthcareButler , PA
Medical Technician
09.2003 - 12.2017
Job overview
- Provided nursing support and intake assistance to specific Medical Providers.
- Coordinated patient schedules for healthcare professionals
- Managed patient care procedures for medical team
- Solely managed and successfully completed all duties of a high-demand VA Community Based Outpatient Clinic (CBOC).
VA EESDavenport, FL
Post Implementation Training Crew (PIT)
06.2019 - 12.2022
Job overview
- Served as the main point of contact for resolving training issues with TMS courses throughout the VA.
- Mitigated challenges encountered by learners in TMS courses through troubleshooting and proactive solutions.
- Established and led the PIT Crew, implementing streamlined processes and defined duties for efficient PIT operations
- Maintained accreditations for expiring TMS courses by conducting thorough research and completing necessary paperwork.
- Served on the Flash Mitigation team responsible for assessing and remediating TMS course content that included FLASH, leading to its successful removal from the system.
VA EES GamingOrlando, FL
Education Technician
01.2018 - 06.2019
Job overview
- Contributed to the design and implementation of gaming solutions for VA Employee Education System in collaboration with the EES Gaming team.
- Supported EES Gaming by handling logistical and clerical responsibilities.
- Provided COR contract support to the Gaming Team.
- Utilized various technologies such as computers, tablets, interactive whiteboards, and projectors to enhance instruction.
Dept Of The Air ForceLos Angeles , CA
Training Manager
04.1997 - 03.2001
Job overview
- Supervised and organized training for all personnel of the USAF Medical Clinic Los Angeles
- Facilitated the management and organization of training documentation for personnel assigned to the USAF Medical Clinic Los Angeles
- Conducted enlisted medical personnel training and certification
- Designed and conducted training sessions for employees at different levels within Emergency Management, such as Base, Medical Management, and clinic staff.
- Collaborated with IT experts to devise strategies for preventing Y2K complications in medical equipment. Oversaw activities at the medical command center during the high-risk period of December 2000.
Education
Community College of the Air Force, Montgomery, AL
Associate of Applied Science from Allied Health Sciences
11-1991
Community College of The Air Force, Maxwell AFB, AL
Associate of Applied Science from Instructor of Technology And Military Science
08-1991
Skills
- Training and mentoring
- Technical Support
- Call Center Operations
- Meticulous attention to detail
- Workforce Management
- Customer Relations
- Advanced Medical Knowledge
- Instructor
- Instructor Supervisor
- Medical Procedure Assistance
- Program Optimization
- Adult Learning Theories
- Patient Flow Management
- Venipuncture and phlebotomy
- Advanced anatomy knowledge
Certification
- Occupational Instructor Certification
- Master Instructor Certification
Timeline
Post Implementation Training Crew (PIT)
VA EES
06.2019 - 12.2022
Education Technician
VA EES Gaming
01.2018 - 06.2019
Medical Technician
VA Butler Healthcare
09.2003 - 12.2017
Training Manager
Dept Of The Air Force
04.1997 - 03.2001
Community College of the Air Force
Associate of Applied Science from Allied Health Sciences
Community College of The Air Force
Associate of Applied Science from Instructor of Technology And Military Science
- Occupational INstructor Certification
- MAster Instructor Certification
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