Gregory Beauplan
Customer Service Representative
Hallandale
Summary
Dynamic and detail-oriented professional with a proven track record at Marksmen Security, excelling in access control and crime prevention. Skilled in emergency management and report writing, I effectively maintained safety and security while fostering strong customer relationships through empathetic communication. Committed to enhancing operational efficiency and ensuring a secure environment.
Overview
5
5
years of professional experience
1
1
Language
Work History
Security Officer (Unarmed)
Marksmen Security
02.2023 - 11.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Customer Service Representative
Foundever
06.2022 - 12.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cashier
Burlington
12.2021 - 03.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Conduent
01.2020 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hallandale High School
720 NW 9th Ave, Hallandale Beach, FL 33009 05.2001 -
Skills
Access control
CCTV monitoring
Crime prevention
Emergency management
Report writing
Timeline
Security Officer (Unarmed)
Marksmen Security
02.2023 - 11.2024
Customer Service Representative
Foundever
06.2022 - 12.2022
Cashier
Burlington
12.2021 - 03.2022
Customer Service Representative
Conduent
01.2020 - 10.2021
High School Diploma -
Hallandale High School
05.2001 -
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