SHERRIE COLE
Security Assurance Management (SAM)
Waldorf,MD
15
years of professional experience
Detail-oriented professional focused on maintaining safety and security. Known for strong surveillance monitoring and conflict de-escalation skills, contributing to effective incident response and a positive atmosphere for both staff and visitors.
Work History
Unarmed Special Police Officer/Unarmed Security Officer
15 Years- Conducted regular patrols to deter criminal activity and maintain a visible security presence.
- Monitored premises to ensure safety and security of personnel and property.
- Responded to incidents effectively, utilizing conflict resolution skills to de-escalate situations.
- Collaborated with law enforcement agencies during emergencies for enhanced response and coordination.
- Implemented safety protocols, ensuring compliance with company policies and local regulations.
- Maintained accurate records of daily activities, incidents, and patrol findings through detailed incident reports and log entries.
- Assisted in crowd control measures during special events, ensuring safe environments for attendees while minimizing disruptions or conflicts.
- Conducted regular inspections of security equipment to ensure optimal functionality and readiness for use in emergencies.
- Assisted in maintaining a secure environment for patrons and staff by monitoring access points and reporting suspicious activity.
- Provided exceptional customer service while upholding a professional demeanor, assisting guests with inquiries and concerns as needed.
- Ensured adherence to facility policies by monitoring visitor behavior, enforcing rules, and addressing violations accordingly.
- Utilized conflict resolution skills when necessary to defuse tense encounters between visitors or staff members without resorting to forceful measures unless required for safety reasons.
- Maintained confidentiality regarding sensitive information encountered during the course of duty as a Special Police Officer.
- Maintained a visible presence throughout assigned areas as a deterrent to potential wrongdoers while projecting an approachable image for those seeking assistance or information.
- Collaborated effectively with fellow officers to maintain cohesive teamwork during high-stress situations or emergencies.
- Assisted in conducting building evacuations during emergency situations, guiding occupants to safety while maintaining order and calm demeanor.
- Conducted routine checks of lighting, locks, and other security features to identify and address potential vulnerabilities before they became issues.
- Built excellent rapport and working relationship with the community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Responded promptly to alarms and incidents, ensuring swift resolution and reporting.
- Directed guests around building and answered accessibility questions.
- Enhanced safety by conducting thorough and regular patrols of the premises.
Education
High School Diploma
Skills
Surveillance operations
Access control
Crisis management
Public safety
Patrol operations
Crowd management
Policy enforcement
Conflict de-escalation
First aid response
Radio operations
Communication techniques
Teamwork
Timeline
Unarmed Special Police Officer/Unarmed Security Officer
Security Assurance Management (SAM)
08.2011 - CurrentRead More
Dunbar High School
High School Diploma
Read More