Gregory Bentley
Minneapolis,MN
Summary
Knowledgeable manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Field Manager
EcoShield Pest Control
04.2025 - Current
- Led field operations, ensuring compliance with safety standards and regulations.
- Trained and mentored team members on pest control techniques and customer service protocols.
- Oversaw scheduling and dispatching of technicians to optimize service delivery efficiency.
- Implemented quality control measures to enhance service accuracy and customer satisfaction.
- Fostered strong client relationships through proactive communication and follow-up services.
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Led team meetings to discuss project progress, challenges, and strategies for improvement, fostering culture of continuous learning and adaptation.
- Streamlined communication between field staff and upper management, ensuring concerns and updates were effectively relayed.
- Managed inventory effectively, ensuring availability of necessary materials and equipment without excess, optimizing resource allocation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Structural pest control applicator
Ecoshield Pest solutions
05.2024 - 04.2025
- Ensured compliance with local regulations regarding pesticide usage and storage procedures.
- Demonstrated ability to operate and maintain agricultural application equipment.
- Implemented preventative measures designed to reduce drift from chemical application sites.
- Adhered to safety protocols when handling hazardous materials during applications.
- Adapted quickly to changing job requirements or conditions in order to complete projects on time.
- Trained new employees in safe operation of applicators as well as application methods and procedures.
- Communicated effectively with other crew members to ensure efficient completion of tasks.
- Proficient in the use of GPS systems for field mapping and record keeping.
- Inspected equipment regularly to identify potential problems before they arise.
- Followed established guidelines for mixing chemicals ensuring proper dilution ratios were achieved.
- Prepared spray tanks with the correct amount of water, chemical agents and surfactants according to label instructions.
- Trained and instructed other personnel in the proper application of pesticides.
- Engaged machinery, such as sprayer agitators and pumps and portable spray equipment.
- Filled sprayer tanks with water and chemicals, accorded to formulas.
- Successfully operated and maintained pesticide application equipment.
- Monitored treated areas for re-infestations or new infestations after the initial treatment period had passed.
- Covered areas to specified depths with pesticides, applying knowledge of weather conditions, droplet sizes, elevation-to-distance ratios and obstructions.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Met daily customer service quotas with a focus on quality.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Carpenter Apprentice
Ecoshield Pest solutions
12.2021 - 08.2023
- Measured and marked cutting lines on materials using a ruler, pencil, and chalk line.
- Cut and shaped material to specified measurements using hand tools such as saws, chisels, planes, and drills.
- Assembled cut and shaped materials and fastened them together with nails, screws, dowels, glue or metal connectors.
- Read blueprints or drawings for information on specific construction projects.
- Inspected finished products for conformance to standards of quality and accuracy in dimensions.
- Performed rough framing tasks such as laying out walls or installing studs in preparation for drywall installation.
- Maintained a safe work environment by adhering to all safety policies and procedures while performing job duties.
- Transported tools and supplies from one job site to another using company vehicle.
- Worked with supervisor in order to learn proper techniques for various carpentry tasks.
- Disposed of waste materials properly following local regulations regarding hazardous materials disposal.
- Collaborated with other tradesmen in order to ensure efficient completion of projects within designated timeframes.
- Cut materials on job site to prepare for installation.
- Cleaned job site after work completion and disposed of debris in proper containers.
- Helped with movement of materials and equipment to different job sites.
- Completed hands-on training with skilled carpenters, resulting in woodwork proficiency with equipment.
- Followed OSHA and corporate safety regulations and procedures.
- Installed drywall, ceilings and trim and fabricated replacement trim and moldings.
- Assisted journeyman carpenters in installing fixtures and fittings.
- Read and interpreted specifications and construction drawings to determine best techniques to complete each job.
- Obtained strong understanding of residential and commercial building codes.
- Worked with journeyman carpenters in insulating offices to soundproof and control temperature.
- Worked independently on projects and tasks within carpentry team.
- Took accurate measurements to calculate size and amount of materials needed for project completion.
- Measured and marked cut lines on materials using ruler or marking gauge.
- Fashioned frameworks or props using hand tools and wood screws, nails or glue.
- Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
- Studied blueprints or building plans to prepare layout and materials required.
Spray Foam Applicator
Homeco construction
12.2021 - 08.2023
- Inspected equipment to ensure proper functioning prior to use.
- Prepared surfaces for spray foam application by sanding, cleaning and priming surfaces.
- Monitored equipment to verify proper paint flow, viscosity and coating quality.
- Mixed paint following specifications and color charts to match original vehicle colors.
- Applied primer, paints, varnishes and lacquers to walls and surfaces.
- Operated equipment and made adjustments to settings to achieve proper quality and adherence to requirements.
- Used chemicals and solvents to clean equipment after paint applications.
- Sanded and sealed completed finishes according to precise specifications.
- Measured and cut insulation to fit installation specifications and provide adequate covering for surfaces such as [Type] and [Type].
- Demonstrated thorough understanding of and skill for insulation preparation and installations.
- Installed loose or foam insulation in tight spaces to meet building code requirements.
- Protected insulated pipes from damage or decay by installing and securing sheet metal.
- Applied foam insulation with spray gun or other applicator according to customer specifications.
- Maintained a safe working environment at all times while applying foam insulation.
Loader and Unloader
UPS
11.2021 - 12.2021
- Loaded and unloaded freight from trucks using forklift equipment.
- Verified accuracy of shipping documents against product received.
- Assisted in organizing warehouse stock to ensure efficient storage, retrieval, and replenishment of products.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Operated pallet jacks to move skids throughout the warehouse facility.
- Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
- Ensured proper placement of materials on shelves and maintained inventory records as needed.
- Worked collaboratively with other team members to complete projects in a timely manner.
- Wrapped and packaged finished products according to customer specifications.
- Labeled containers accurately with correct item codes, weight, destination address.
- Responded promptly to customer inquiries regarding order status and shipment details.
- Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
Education
Journey Man After Apprentice School - Carpentry Construction, Minor in carpentry Candidate
United Brotherhood of Carpenters
01-2027
Skills
- Worksite Safety
- Material Prepping
- Safety Policy and Procedure Knowledge
- Materials Selection
- Materials Handling
- Special Projects
- Reliable and Consistent
- Skilled in Maintenance and Organization
- Diligent and Focused
- Results-Driven
- Excellent Work Ethic
- Attentive to Detail
- Rodent control
- Integrated pest management
- Inspection techniques
- Bed bug extermination
- Chemical handling
- Preventative measures
- Termite treatment
- Insect identification
- Pesticide application
- Chemical application experience
- Dependable and reliable
- Customer service
- Active listening
- Time management
- Customer relations
- Field operations
- Inventory management
- Schedule coordination
Certification
Structural pest control applicator, Journeyman, Core
Pest Control Licenses
Structural Pest Control Applicator License
Mosquito License
Vertebrate License
Turf License
Currently studying for Masters in Pest Control Aust 2026.
Timeline
Field Manager
EcoShield Pest Control
04.2025 - Current
Structural pest control applicator
Ecoshield Pest solutions
05.2024 - 04.2025
Carpenter Apprentice
Ecoshield Pest solutions
12.2021 - 08.2023
Spray Foam Applicator
Homeco construction
12.2021 - 08.2023
Loader and Unloader
UPS
11.2021 - 12.2021
Journey Man After Apprentice School - Carpentry Construction, Minor in carpentry Candidate
United Brotherhood of Carpenters