Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Broome

Turnersville

Summary

Dynamic professional with a strong background in customer service and business operations, honed at Motor Coach Solutions. Proven ability to enhance customer satisfaction and streamline processes. Skilled in troubleshooting and maintaining equipment, while fostering partnerships. Recognized for exceptional performance and commitment to excellence in fast-paced environments.

Overview

27
27
years of professional experience

Work History

Shop Owner

Motor Coach Solutions
06.2016 - 05.2024
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Managed day-to-day business operations.
  • Investigated customer complaints to identify cause of malfunctions.

Lead Technician

Stouts Transportation
09.2011 - 05.2016
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Product Support Technician

ABC Companies
05.2002 - 09.2011
  • Responded to problems reported by Customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for Coach USA/MEGABUS During Double decker campaign.

Service Technician

Motor Coach Industries
10.1997 - 11.2001
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.

Education

GED -

CCVTS
Sicklerville, NJ

Skills

  • Networking and partnerships
  • Pricing strategy
  • Business operations
  • Store maintenance
  • Customer service background

Timeline

Shop Owner

Motor Coach Solutions
06.2016 - 05.2024

Lead Technician

Stouts Transportation
09.2011 - 05.2016

Product Support Technician

ABC Companies
05.2002 - 09.2011

Service Technician

Motor Coach Industries
10.1997 - 11.2001

GED -

CCVTS

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