Gregory Cleveland
lake ariel,PA
Summary
Dynamic operations manager with a proven track record at Amazon, excelling in team leadership and safety compliance. Expert in problem-solving and project management, I enhanced performance outcomes and strengthened client relationships while overseeing diverse teams. Committed to fostering a culture of ownership and continuous improvement in high-stakes environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
FC Associate (Problem Solve)
Amazon
Olyphant, PA
08.2024 - Current
- Coordinated interactions with Process Assistant and more than 20 Associates for optimized operations.
- Conduct PIT certification training for RC Stand-up Forklift and Electronic Pallet Jack operations.
- Oversaw daily activities and performance of team comprising over 20 associates.
- Implement safety protocols and reduce workplace incidents through proactive training.
- Analyze customer product issues and develop preventive solutions.
- Utilize warehouse management systems to resolve product documentation challenges.
Operations Manager
PG Clean Janitorial Services, ĹLC
Lake Ariel, PA
03.2013 - Current
- Managed contractors' compliance with organizational standards.
- Increased performance outcomes by fostering a sense of ownership among contractors.
- Identified improvement opportunities and devised action plans post-performance reviews.
- Coordinated facilities maintenance projects for prominent national retail clients such as Dick's Sporting Goods, Walgreens, and Dollar Tree.
- Coordinated daily operations and schedules for over 20 technicians.
- Streamline service processes with effective work order management.
- Strengthened customer relations to consistently meet high standards.
Deputy Supervisory Special Officer
United States Secret Service
Chappaqua, NY
08.2006 - 09.2013
- Maintained a secure environment with thorough inspections and identification checks of visitors.
- Ensured safety and security of Presidential, Vice Presidential, and international dignitaries.
- Oversaw coordination and execution of duties by a 9-member Special Officer unit supporting President Clinton's protective services.
- Executed security procedures outlined in Title 18, USC Section 3056A.
- Organized initiatives focused on strengthening interpersonal relationships in the team.
Education
Bachelor - Criminal Justice
Ashworth College
Norcross, GASkills
- Operations & Logistics Management
- Team Leadership & Training
- Security & Safety Compliance
- Project Management
- Client Relationship Management
- Problem-Solving & Critical Thinking
Certification
Power Industrial Truck Operator Certification (2024)
Automated Targeted Attribute Capture (ATAC) (2025)
Introduction to Mechatronics Certification (2025)
WHS PIT Safety Rules Confirmation Certificate (2025)
NACF IXD Trouble Tickets Problem Solve Certification (2025)
GTDR Certification (2025)
Global Ambassador Program Certificate (GAP) (2025)
Timeline
FC Associate (Problem Solve)
Amazon
08.2024 - Current
Operations Manager
PG Clean Janitorial Services, ĹLC
03.2013 - Current
Deputy Supervisory Special Officer
United States Secret Service
08.2006 - 09.2013
Bachelor - Criminal Justice
Ashworth College