Gregory Coleman
Ryder Transportation
Winfield,WV
17
years of professional experience
Strategic Customer Development Manager known for exceptional organizational and time management skills. Committed to fostering collaboration across teams, leveraging insights to enhance customer satisfaction and drive operational efficiency.
Work History
Customer Development Manager
7 Years 10 Months- Develop/maintain customer partnerships to drive customer satisfaction and drive revenue growth.
- Analyzed market trends to identify opportunities for product offerings and service support to optimize and maintain our customer's fleet.
- Negotiated favorable contract terms with clients, maximizing profitability while focusing on a positive customer experience.
- Continual communication with customers to determine any additional as well as current fleet needs.
Customer Service Analyst
9 Months- Analyzed customer feedback to identify service improvement opportunities and enhance satisfaction levels.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently and effectively.
- Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Standard Jobs Coordinator/Drive Train Specialist
4 Years 7 Months- Coordinated project timelines and resource allocation to enhance operational efficiency.
- Developed and implemented process improvements to streamline communication between departments.
- Facilitated training sessions for new staff, promoting adherence to company policies and best practices.
- Analyzed workflow processes to identify bottlenecks and recommend actionable solutions.
Ryder Management Trainee
2 Years 4 Months- Coordinated daily fleet maintenance schedules to ensure vehicle readiness.
- Supported inventory management by tracking equipment usage and availability.
- Handled day-to-day customer or client questions/disputes via telephone or email.
- Worked with operations and lease sales to ensure the customer had trucks when needed.
- Responsible for maintaining relationships built with rental customers to help support RAM.
Education
Bachelor of Science - Finance
Skills
Customer service
Sales presentations
Decision-making
Problem-solving
Contract negotiation
Effective communication
Time management
Team collaboration
Sales strategy
Timeline
Customer Development Manager
Ryder Transportation
12.2018 - CurrentRead More
Customer Service Analyst
Gestamp
03.2018 - 12.2018Read More
Standard Jobs Coordinator/Drive Train Specialist
Walker Machinery
06.2012 - 01.2017Read More
Ryder Management Trainee
Ryder Truck Rental
02.2010 - 06.2012Read More
West Virginia University
Bachelor of Science from Finance
Read More