Gregory Daniel
Clarksdale,MS
Summary
I'm an experienced, innovative, self-motivated, and dedicated I.T. Specialist with 20+ years of system configuration, networking, software installation/configuration, and remote administration.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Business Process Associate
PeopleShores, PBC Tech. Center
Clarksdale, MS
03.2019 - 05.2020
- Conducts periodic analysis of business data as directed by the Business Process Management Director
- Identify Weaknesses in the Production Process
- Collect Production Data and Enter into Database
I.T. Support Specialist
PeopleShores, PBC Tech. Center
Clarksdale, MS
03.2019 - 05.2020
- Monitor computer systems, assess, and troubleshoot errors and lag, update and upgrade systems as required
- Install and Configure Network, Manage Databases, Provide User Support and Manage Information Security
- Responsible for the setup, completion and maintenance of the R.P.A
- Center and M.D.E.S
- Call Center
- Also, the recommendation/overseeing of the building’s security system and its installation
Server Test Operator
Synnex Corporation
Olive Branch, MS
07.2024 - 12.2024
- Performs the set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies and/or final systems
- Determines test specifications, methods and procedures from statement of work (SOW)
- Complete rework on assemblies and/or final systems
- Prepares technical reports summarizing findings and recommending solutions to technical problems
- Troubleshooting issues – both electrical and mechanical – that arise with equipment
- Knowledge of basic office applications, such as word processors, spreadsheets and databases
- Familiarity with computer components and handling
Ocado Robotic Repair Technician
Flex LTD. Manufacturer
Memphis, TN
12.2022 - 11.2024
- Assisting in the construction of robotic equipment, collaborating closely with engineers
- Testing robotic systems to ensure they are working properly before use
- Installing and programming robotic equipment in a manufacturing facility
- Troubleshooting issues – both electrical and mechanical – that arise with robotics equipment
- Disassembling (or re-assembling) robots to repair or replace defective parts, as well as Conducting preventative maintenance, such as routine upgrades and inspections
A-Z Apple Computer Repair Technician
Flex LTD. Manufacturer
Memphis, TN
09.2020 - 12.2022
- Perform repairs/installation of new products and perform tests to ensure they are functioning properly
- Educating the client on how to use and maintain their device
- Diagnose all issues and develop solutions to repair them
- Order parts needed for repairs and fill out detailed reports on services that have been performed for customers’ review
Desktop/Network Support
Delta State University Ellucian
Cleveland, MS
01.2017 - 11.2018
- Assist with A/V event setup(s)
- Carried out and reported all service tickets for campus issues/task
- Troubleshoot all computers, printers & network issues
Administrative Assistant
W.D. Trucking Co.
Clarksdale, MS
11.2001 - Current
- Development of all budgets & transactions
- Assist with designating travel routes & locations
- Documentation and filing of receipts; reports and spreadsheets
Lead Night Auditor/Front Desk Clerk
Hampton Inn, Chawla Inc.
Clarksdale, MS
08.2014 - 11.2017
- Run “End of Day” reports for closing day
- Post room and tax to all rooms before and after the system changes over
- Complete and email all Front Desk and Management reports
IT Support/Data Entry Personnel
Zion Hospice Services
Clarksdale, MS
02.2014 - 12.2015
- Monitor and maintain the computer systems and networks
- Install and troubleshoot operating systems, software/applications, printers, modems, and routers
- Update data into the company’s database system
Education
Bachelor of Science - Information Technology
Delta State University
Cleveland, MS12.2018
Associate of Applied Science - Computer Science
Coahoma Community College
Clarksdale, MS05.2014
Skills
- Technical proficiency
- Attention to detail
- Leadership
- Problem solving
- Critical thinking
- Analytics
- Coding and programming
- Troubleshooting
- Organization
- Communication
- Systems Applications and Products in Data Processing (SAP)
- Customer service
Timeline
Server Test Operator
Synnex Corporation
07.2024 - 12.2024
Ocado Robotic Repair Technician
Flex LTD. Manufacturer
12.2022 - 11.2024
A-Z Apple Computer Repair Technician
Flex LTD. Manufacturer
09.2020 - 12.2022
Business Process Associate
PeopleShores, PBC Tech. Center
03.2019 - 05.2020
I.T. Support Specialist
PeopleShores, PBC Tech. Center
03.2019 - 05.2020
Desktop/Network Support
Delta State University Ellucian
01.2017 - 11.2018
Lead Night Auditor/Front Desk Clerk
Hampton Inn, Chawla Inc.
08.2014 - 11.2017
IT Support/Data Entry Personnel
Zion Hospice Services
02.2014 - 12.2015
Administrative Assistant
W.D. Trucking Co.
11.2001 - Current
Bachelor of Science - Information Technology
Delta State University
Associate of Applied Science - Computer Science
Coahoma Community College
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