Brianna Roldan
Santa Ana,CA
Summary
Reliable and motivated professional with strong experience in customer service, hospitality, and administrative support. Skilled at handling fast-paced environments, multitasking under pressure, and delivering high-quality service with a positive attitude. Known for excellent communication, attention to detail, and the ability to build strong relationships with guests, clients, and team members.
Overview
6
6
years of professional experience
Work History
Rooms Intern
Lido House Autograph Collection- Marriott
Newport Beach, California
11.2025 - 02.2026
- Assist in inspecting all guestrooms and public areas of the hotel.
- Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
- Work effectively with the Engineering department on guest room maintenance needs.
- Supported the supervision of Housekeeping operations and all related areas in the absence of the housekeeping managers.
- Managed reservations and check-ins/ check-outs using OPERA
- Assisted guests with inquiries about amenities and local attractions.
Resident Experience Representative
Tricon Residential
Tustin, CA
09.2024 - 10.2025
- Provided customer service to residents and prospective tenants via phone.
- Maintained accurate records of lease agreements and tenant information.
- Coordinated with vendors for necessary repairs or replacements at the residence.
- Assisted in coordinating maintenance services for the property.
Quality Control Technician
Biogennix
Irvine, CA
07.2023 - 04.2024
- Recorded lot numbers in the ERP system for the traceability of produced items.
- Performed inspections on products/items that were received by logistics.
- Conducted frequent quality checks on production work.
Production Technician
Biogennix
Irvine, CA
06.2022 - 07.2023
- Set up and operated production equipment according to daily work orders and safety procedures.
- Inspected machinery and equipment to quickly diagnose malfunctions.
- Scheduled preventive maintenance on equipment.
Office Administrator
Shoreline Surgical
Irvine, CA
01.2022 - 06.2022
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports, and invoices.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols.
Shift Supervisor
7 Leaves Cafe
Santa Ana, CA
09.2020 - 06.2022
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations, or unnecessary work delays, due to hazards or inefficient layouts.
- Trained new staff on company policies, customer service standards, and drink recipes.
Server
Back Bay Bistro
Newport Beach, California
10.2019 - 03.2020
- Handled cash, processed card payments, and balanced transactions at end of shift.
- Created a welcoming and positive dining experience by providing attentive and personable service.
- Maintained detailed knowledge of menu items, daily specials, and allergen information to assist guests.
Education
Bachelor of Arts - Human Communications, Minor in Hospitality
California State University - Fullerton
Fullerton, CA05-2026
Associate of Arts - Communication Studies
Irvine Valley College
Irvine, CA05-2024
Skills
- Customer relations
- Microsoft Office
- Bilingual communication
- Workstation organization
- Scheduling and coordination
- POS system operation
Timeline
Rooms Intern
Lido House Autograph Collection- Marriott
11.2025 - 02.2026
Resident Experience Representative
Tricon Residential
09.2024 - 10.2025
Quality Control Technician
Biogennix
07.2023 - 04.2024
Production Technician
Biogennix
06.2022 - 07.2023
Office Administrator
Shoreline Surgical
01.2022 - 06.2022
Shift Supervisor
7 Leaves Cafe
09.2020 - 06.2022
Server
Back Bay Bistro
10.2019 - 03.2020
Bachelor of Arts - Human Communications, Minor in Hospitality
California State University - Fullerton
Associate of Arts - Communication Studies
Irvine Valley College