Gregory Draughter
Benton Harbor,MI
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
16
16
years of professional experience
Work History
Global Security Operations Coordinator/Site Supervisor
Allied Universal Security Services
07.2008 - Current
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Improved employee performance, implementing training programs and conducting regular performance reviews.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Provided direction and guidance to internal teams in order to achieve targets.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Worked with vendors to make purchases and reconcile invoices.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
Education
Metal Fabricator/SCE Proessional Development
Triton College
River Grove, IL12.1986
Skills
- Project Lifecycles
- Conflict Mediation
- Project Scheduling
- Payroll Administration
- Team Leadership
- Project Management
Timeline
Global Security Operations Coordinator/Site Supervisor
Allied Universal Security Services
07.2008 - Current
Metal Fabricator/SCE Proessional Development
Triton College
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