Open To Work
Gregory Farrell
Jamaica,NY
Summary
CUNY Higher Education Officer with extensive experience at Borough of Manhattan Community College, specializing in strategic planning and program development. Demonstrated expertise in budget management and data analysis, leading to improved student success through innovative academic support services. Proficient in organizational planning and enhancing operational initiatives to increase engagement and academic performance.
Overview
30
30
years of professional experience
Work History
Director of The LRC (Higher Education Associate)
Borough of Manhattan Community College
New York, USA
09.2013 - Current
- Directs operations of the Learning Resource Center while providing academic support services for the College population of over 19,000 students.
- Design, implement and monitor a comprehensive student support service program based on targeted academic resources such as tutoring and remediation.
- Administers all curricular, administrative, and financial aspects of the center; oversees design and delivery of various tutorial programs sponsored by the center.
- Perform outcomes assessment and create a plan strategically to develop center offerings. Coordinates a comprehensive evaluation of all LRC services to support student success.
- Ensures ongoing faculty and staff development to support high quality student services delivery; promotes best practices in the field.
- Manage annual budget; develop proposals and other initiatives for expanded center funding.
- Liaised with faculty and administrators to plan and execute center activities, fostering collaboration and resource alignment.
- Manages twenty-five professional, instructional IT and clerical staff.
- Oversee all learning assistance, supplementary instruction, and tutoring programs at the college. Writes interim and end-of-year reports for grant funding.
- Directed strategic initiatives to enhance student engagement and academic performance.
- Collaborated with faculty to develop innovative curriculum and program offerings.
- Facilitated professional development workshops for staff to improve teaching methodologies.
- Managed community outreach programs to foster partnerships and support services.
- Advocated for student needs in administrative meetings and policy discussions.
- Evaluated program effectiveness through data analysis and executive administration feedback, informing improvements to support student success.
- Led performance evaluations to ensure staff effectiveness and development.
- Facilitated training sessions for staff on best practices in education delivery.
- Directed strategic initiatives to enhance student engagement and retention.
- Collaborated with faculty to develop innovative academic programs.
- Oversaw budget management and resource allocation for various departments.
- Established partnerships with community organizations to support student services.
- Mentored junior staff in leadership practices and project management skills.
- Developed policies and procedures to ensure compliance with corporate standards.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Monitored market conditions and competitor activities to inform business decisions.
- Implemented systems for tracking progress on key initiatives or projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Managed crisis situations to minimize impact on operations and reputation.
- Represented the organization at industry events, conferences, and public meetings.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Analyzed data to inform decision-making and strategic direction.
Instructional Computer Services Manager (Higher Education Associate)
Borough of Manhattan Community College
New York, USA
10.1999 - Current
- Managed operations of LRC instructional computer labs, facilitating course-specific software access and computer training workshops.
- Generally responsible for the supervision and maintenance of seven instructional computer labs in the Learning Resource Center.
- Managed day-to-day operations while supervising eight to ten staff members.
- Collaborated with faculty and instructional technology to deliver effective technical services to students and staff.
- Oversee online tutoring and e-tutoring functions at the college.
- Prepared statistical reports on LRC performance for senior management, highlighting key operational metrics.
- Evaluated current technology and recommended necessary upgrades.
- Led the project for introducing new technology and equipment.
Assistant Director of Residence Life (College Administrator)
American International College
Springfield, USA
08.1996 - 07.1998
- Manage recruitment, selection, training, and supervision of the Residence Life staff, including approximately five Resident Hall Directors, twenty-five Resident Advisors and assigned work study assistants.
- Focused on building community and developmental/educational programming by enhancing current efforts and coordinating new initiatives, including first-year programs, theme halls, and living-learning communities.
- Responsibilities included staff supervision, programming and community development, communications, policies, services, and overall administration of the program.
- Communicated with residents about residential life policies and resolved issues and complaints through effective solutions.
- Facilitated roommate matching processes and addressed adjustment challenges for students to enhance their living experience.
- Supervised the housing selection, assignment, and transition process for all students.
- Collaborated with a team to address student conduct issues and manage critical incidents, ensuring a supportive environment.
- Adjudicated various violations of campus conduct policies, including but not limited to those incidents in residential areas.
- Developed and managed policies and procedures to foster a safe, healthy, and developmental learning community in residential areas.
- Ensured an effective key management and security system.
- Served as a liaison between Residence Life and Bursar, Campus Police, Admissions and Financial Aid, Dining Services, and other departments of the College.
- Collaborate closely with the College’s Housekeeping departments to identify and respond to immediate maintenance needs.
Education
Masters - Business Administration
American International College
Springfield, MA05-1998
Bachelor of Science - Management Information Systems
American International College
Springfield, MA05-1996
Skills
- Organizational Leadership
- Technical support
- Project management
- Strategic planning
- Information technology management
- Program design
- Data analysis
- Financial Oversight (Over $17M)
- Policy writing
- Resource Allocation
- Operating Systems
- Networking/Internet
- Software
- Android
- Apple OS
- TCP/IP
- DNS
- DHCP
- WAN/LAN
- WIFI
- Bluetooth
- NFC
- Security
- Digital Communication
- Technical Troubleshooting
- AccuTrack
- EAB Navigate
- Starfish
- DASNY
- BrightSpace
- MS Office Training
- ERP
- DASNY
- MS Office Suite
- BlackBoard
- Adobe CS6
- CUNYFirst
- SPSS
- Conflict resolution
- Communication skills
- Team leadership
- Goal setting
- Information technology management
- Grant administration
- Conflict resolution
- Communication skills
- Team leadership
Affiliations
- Association of Colleges for Tutoring and Learning Assistance, Executive Board, 20-24
- International College Learning Center Association, Board Member, 2017-2019
- National Tutoring Association (NTA), 03/12
- NASPA Assessment & Retention, 06/10
- National Council on Black American Affairs (NCBAA), 03/09
- BMCC Leadership Fellows
- BMCC 2022 Spotlight Employee (Page 8)
Professional References
Furnished Upon Request
Accomplishments
Supplemental Instruction Certified Trainer - 2019
Work Preference
Job Search Status
Open to workSalary Range
$160000/yr - $200000/yrTimeline
Director of The LRC (Higher Education Associate)
Borough of Manhattan Community College
09.2013 - Current
Instructional Computer Services Manager (Higher Education Associate)
Borough of Manhattan Community College
10.1999 - Current
Assistant Director of Residence Life (College Administrator)
American International College
08.1996 - 07.1998
Masters - Business Administration
American International College
Bachelor of Science - Management Information Systems
American International College