Gregory Flores
Austin,TX
Summary
Driven professional with a proven track record in the United States Air Force Reserve, adept at maintaining confidentiality and upholding standards. Skilled in guest relations management and exceptional customer service, demonstrated through efficient operational support and fostering positive customer experiences. Excelled in high-volume dining settings at Pesto Ristorante, enhancing guest engagement and service prioritization. Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Technician
United States Air Force Reserve
San Antonio
04.2018 - 10.2023
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
Server
Pesto Ristorante
San Antonio, TX
07.2017 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Bachelor of Arts - Rhetoric And Writing
University of Texas At Austin
Austin, TX12.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Order Accuracy
- Quality Control
- Supply Restocking
- Food safety practices
- Performance Improvement
- Guest Relations Management
- Allergy awareness
- Dining area maintenance
Certification
- ServSafe Training - May 2024- May 2026
- ServSafe Alcohol Training - May 2024- May 2027
Hobbies
- Avid Film Lover: My favorite film is The Lighthouse by Robert Eggers and Pather Panchali by Satyajit Ray
- Writer: I write fiction and non-fiction with a passion for art and entertainment.
Timeline
Medical Technician
United States Air Force Reserve
04.2018 - 10.2023
Server
Pesto Ristorante
07.2017 - 07.2022
Bachelor of Arts - Rhetoric And Writing
University of Texas At Austin