Gregory Gallagher
Tempe,AZ
Summary
Accomplished Production Manager with a proven track record at The Masters Touch, enhancing productivity and quality through effective operations management and strong leadership. Expert in production planning and quality assurance, I've driven significant improvements in efficiency and customer satisfaction. Skilled in fostering team collaboration, I consistently exceed performance goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Production Manager
The Masters Touch
Tempe, AZ
11.2012 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
Business Owner
Gallagher And Sons Llc
Spokane, WA
06.2009 - 11.2012
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
General Manager
Thrifty Car Rental
Spokane, WA
02.2004 - 07.2008
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Skills
- Production Planning
- Operations Management
- Strong leadership abilities
- Staff Management
- Dedication to product quality
- Safety Management
- Root Cause Analysis
- Quality assurance training
Certification
Mail Design Professional USPS
Executive Mail Center Manager USPS
Timeline
Production Manager
The Masters Touch
11.2012 - Current
Business Owner
Gallagher And Sons Llc
06.2009 - 11.2012
General Manager
Thrifty Car Rental
02.2004 - 07.2008
Mail Design Professional USPS
Executive Mail Center Manager USPS