Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GREGORY GALLEGOS

Carrizo Springs

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

32
32
years of professional experience

Work History

Operations Manager

Guard 1 Security Services
05.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Developed and implemented strategies to maximize customer satisfaction.

Project Lead/Field Supervisor

Timekeepers
05.2021 - 02.2024
  • Supervised field operations teams to complete projects within established timelines.
  • Monitored employee performance for compliance with regulations and policies.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Met with customers to resolve issues and build productive relationships.
  • Investigated issues and developed effective solutions.
  • Kept teams on task to complete milestones on time.
  • Built and nurtured relationships with customers and vendors to maximize profit potential.
  • Evaluated performance and progress, and made proactive adjustments.
  • Streamlined project management processes by implementing Agile methodologies and improving team communication.
  • Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
  • Established strong relationships with clients, leading to repeat business and positive referrals for the company.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Border Patrol Agent

US Border Patrol
12.2000 - 05.2021
  • Secured geographical borders and coastal waters from unauthorized entry to enable better border enforcement.
  • Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
  • Communicated with Spanish-speaking undocumented aliens and smugglers to obtain information and issue verbal commands.
  • Partnered with aircraft-based law enforcement agents to find and apprehend ground-based undocumented aliens and people smugglers.
  • Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
  • Worked with trained K-9 partners to locate undocumented people and facilitate transport to border patrol facility.
  • Detected and prevented terrorists and terrorist weapons from entering country.
  • Rendered necessary medical assistance to undocumented aliens and arranged transport to medical facility in emergency situations.
  • Searched farms, ranches and urban sites to locate and apprehend people attempting illegal United States entry.
  • Utilized infrared scopes during nighttime surveillance to detect presence of unauthorized people attempting entry into United States.
  • Prevented illegal trafficking of people and narcotics.
  • Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
  • Developed, planned and participated in tactical operations.
  • Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
  • Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.

Correctional Officer

TDCJ-ID
03.1994 - 06.2000
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Observed behavior of residents individually and in groups.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Documented inmate behavior and activities in logbooks.
  • Transported inmates to and from court hearings, medical appointments and other locations.

Education

High School Diploma -

Eagle Pass High School
Eagle Pass, TX
05.1990

Skills

  • Conflict Resolution Tactics
  • Safety Protocols
  • Assignment Delegation
  • Operational Planning Expertise
  • Staff Training
  • Safety Guidelines
  • Team Meetings
  • Site Safety
  • Site Inspection
  • Daily Logs
  • Vehicle Patrolling
  • Inventory Reports

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Guard 1 Security Services
05.2024 - Current

Project Lead/Field Supervisor

Timekeepers
05.2021 - 02.2024

Border Patrol Agent

US Border Patrol
12.2000 - 05.2021

Correctional Officer

TDCJ-ID
03.1994 - 06.2000

High School Diploma -

Eagle Pass High School

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