Mychole Anderson
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Food and Beverage/Operations Manager
The Henley Park Hotel
Washington, DC
06.2023 - 06.2024
- Monthly Liquor Audit
- Profitsword
- Purchasing and Ordering
- Vendor pricing audit
- P&L
- Menu review with Exec Chef
- Micros
- Springer Miller PMS
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Coordinated employee schedules, payroll and new hire training.
Front Desk Manager
Emory Conference Center Hotel
Decatur, GA
05.2022 - 05.2023
- Maestro
- Amadeus
- Proliant
- Quore
- Micros
- 325 Rooms
- Full Service
- Indeed
- Talentreef
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Prepared weekly employee work schedules for team members.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Assisted with recruitment and onboarding of new employees.
- Maintained confidentiality of employee records and payroll information.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided customer service to employees regarding payroll inquiries and issues.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Processed timecards and payroll data for team of employees.
- Coordinated resolution of payroll discrepancies.
Front Desk Agent
Le Meridien Perimeter Hotel ~ Marriott
Dunwoody, GA
01.2022 - 05.2022
- Lightspeed
- 265 Rooms
- Full Service
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and greeted callers enthusiastically.
Senior Office Manager/Talent Acquisition
Loracle Enterprises
Smyrna, GA
08.2020 - 01.2022
- Developed and implemented onboarding and orientation programs for new employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
Payroll Account Clerk
City Of Pittsburgh ~ Bureau Of Police HQ
Pittsburgh, PA
04.2017 - 05.2020
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Calculated deductions and processed payroll for employees.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Processed payroll garnishments such as tax liens and child support.
- Developed and implemented payroll procedures and policies to determine compliance with regulations.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Director of Restaurant Operations
Johnny Rays Sultry Soul Food
Sterling, VA
07.2013 - 03.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Medical Massage Therapist/Office Manager
Palmercare Chiropractic
Sterling, VA
09.2007 - 06.2013
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Maintained client treatment records and designed long-term care programs for return customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Provided clear, concise instructions to clients to prepare for massage services.
Banquet Server
Marriott International, Inc.
Fort Lauderdale, FL
08.2006 - 06.2007
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Adhered to all health and safety regulations while serving food and beverages.
Dining Room Server
Seneca Manor Assisted Living
Pittsburgh, PA
08.2004 - 06.2006
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked in with residents and specific dietary needs while refilling waters and clearing plates.
- Checked on needs of each table and retrieved additional items.
- Took orders and delivered food items to residents in main dining room.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Massage Therapy - Massage And Physical Therapy
Everest University - Tampa
Tampa, FL07.2006
Accounting And Business Management
Community College of Allegheny County
Pittsburgh, PA08.2005
Diploma - Academic
Penn Hills Senior High School
Pittsburgh, PA05.2005
Vocal Performance
Creative And Performing Arts, Pittsburgh PA
Pittsburgh, PA08.2004
Skills
- Employee Relations
- Payroll and Benefits Administration
- Wages and Salary
- Conflict Resolution Tactics
- Compensation and Benefits
- Payroll Completion
- File and Records Management
- Customer Relations
- Project Planning
- Talent Acquisition
- Staff Training
- Complex Problem-Solving
- Human Resources Services
- Employee Onboarding
- Conflict Management
- Inquiry Response
- Telephone Reservations
- Senior Leadership Support
- Staff Management
- Customer Service Management
- Effective Planning
- Operations Management
- Daily Shift Oversight
- Sanitation Standards
- Food Service Operations
- Health regulations
- Allergen awareness
- Menu development
- Employee Retention
- Supply Ordering
Additional Information
References can be provided upon request.
Timeline
Food and Beverage/Operations Manager
The Henley Park Hotel
06.2023 - 06.2024
Front Desk Manager
Emory Conference Center Hotel
05.2022 - 05.2023
Front Desk Agent
Le Meridien Perimeter Hotel ~ Marriott
01.2022 - 05.2022
Senior Office Manager/Talent Acquisition
Loracle Enterprises
08.2020 - 01.2022
Payroll Account Clerk
City Of Pittsburgh ~ Bureau Of Police HQ
04.2017 - 05.2020
Director of Restaurant Operations
Johnny Rays Sultry Soul Food
07.2013 - 03.2017
Medical Massage Therapist/Office Manager
Palmercare Chiropractic
09.2007 - 06.2013
Banquet Server
Marriott International, Inc.
08.2006 - 06.2007
Dining Room Server
Seneca Manor Assisted Living
08.2004 - 06.2006
Massage Therapy - Massage And Physical Therapy
Everest University - Tampa
Accounting And Business Management
Community College of Allegheny County
Diploma - Academic
Penn Hills Senior High School
Vocal Performance
Creative And Performing Arts, Pittsburgh PA