HAYDEN HAWES
Newtown,CT
Summary
Dynamic leader with a proven track record at Wildwood Country Club and Big Spring Country Club, enhancing operational efficiency and driving sales growth through strategic planning and team leadership. Excelled in staff development and inventory control, significantly improving customer satisfaction and profitability. Skilled in fostering strong vendor relationships and boosting team morale for sustained success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
Big Spring Country Club
Louisville, KY
01.2024 - Current
- Managed daily operations to ensure high-quality food and beverage service.
- Developed training programs for staff to enhance service excellence and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated with suppliers to negotiate favorable terms and maintain quality standards.
- Led team meetings to align goals, share best practices, and boost morale among staff.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
Assistant General Manager
Wildwood Country Club
5000 Bardstown Road, Louisville, KY, 40220
03.2023 - 12.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Assisted in recruiting, hiring and training of team members.
Director of Food and Beverage
Wildwood Country Club
Louisville, KY
01.2020 - 03.2023
- Directed food and beverage operations to enhance member satisfaction and retention.
- Developed and implemented strategic initiatives to optimize inventory management processes.
- Managed vendor relationships to ensure quality products and cost-effective solutions.
- Led staff training programs to improve service standards and operational efficiency.
- Oversaw budgeting and financial planning for food and beverage department, ensuring profitability.
- Collaborated with culinary team to design seasonal menus reflecting local cuisine trends.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
Bar Manager
Wildwood Country Club
Louisville, KY
02.2018 - 01.2020
- Supervised bar staff, ensuring adherence to service standards and operational protocols.
- Developed and implemented innovative cocktail menus to enhance guest experiences.
- Managed inventory levels, optimizing ordering processes to reduce waste and costs.
- Trained new employees on best practices in customer service and beverage preparation.
- Enforced compliance with health regulations, maintaining a safe and clean environment.
- Coordinated special events, collaborating with kitchen staff for seamless service delivery.
- Mentored junior staff, fostering a collaborative team culture focused on excellence in service.
Bartender
Wildwood Country Club
Louisville, KY
04.2017 - 02.2018
- Crafted and served a diverse range of beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure efficient service flow.
- Managed inventory levels and restocked supplies to minimize downtime during peak hours.
- Trained new bartenders on menu offerings, techniques, and customer service standards.
- Developed creative cocktail recipes that aligned with seasonal themes and events.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Communications
Indiana University Southeast
New Albany, INHigh School Diploma -
Oldham County Highschool
Buckner, KY06-2015
Skills
Staff management
Inventory control
Operations management
Staff development
Team leadership expertise
Employee relations
Training and development background
Budget control
Sales techniques
Strategic planning skill
Financial reporting
Team leadership strength
Budget planning
Accomplishments
High-school was a leader in the basketball court, led team to regional finals twice and won district MVP 2 years in a row, I also coach a 7th and 8th grade boys basketball team.
Certification
Bartending License,
ServSafe Certification,
T.I.P.S Certification
Timeline
Assistant Food and Beverage Manager
Big Spring Country Club
01.2024 - Current
Assistant General Manager
Wildwood Country Club
03.2023 - 12.2024
Director of Food and Beverage
Wildwood Country Club
01.2020 - 03.2023
Bar Manager
Wildwood Country Club
02.2018 - 01.2020
Bartender
Wildwood Country Club
04.2017 - 02.2018
High School Diploma -
Oldham County Highschool
Communications
Indiana University Southeast