Gregory Gardner
Hampton,VA
Summary
I am ambitious, and ready to learn. I accept criticism as a way to improve. I have excellent communication and use good judgment. I love teamwork and I believe that I am a natural leader. I am always ready to help others and to lead by example. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HVAC position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
AT&T
02.2020 - 01.2022
- Maintain up-to-date knowledge about products and services
- Respond to customer queries about services, equipment, promotions, roaming and billings.
- Take customer calls and complete service orders
- Understand customer needs and recommend appropriate products and rate plans.
- Handle customer requests for payments, activations, upgrades and other services.
- Address and resolve customer concerns promptly.
- Handle large volume of customer calls efficiently.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Sales Associate
Conn's Home Plus
10.2017 - 01.2019
- Responsible for resolving all customer complaints.
- Communicated with customers and clients over the phone.
- Maximized sales transactions.
- Handled returns and exchanges.
- Restocked merchandise.
- Responsible for general cleaning.
- Monitored inventory.
- Helped ensure customer satisfaction.
Education
No Degree - Social Sciences Education
Thomas Nelson Community College
Hampton, VAHVAC Technician, Workforce Credential - HVAC Installation And Repair
Peninsula Community College
Hampton, VA08.2022
High School Diploma -
Penn Foster High School
Scranton, PA07.2018
Skills
- Use of power tools
- HVAC/R
Certification
EPA Type II
EPA Refrigeration Cetification
OSHA 10
OSHA Construction Safety and Health
Timeline
Sales Representative
AT&T
02.2020 - 01.2022
Sales Associate
Conn's Home Plus
10.2017 - 01.2019
No Degree - Social Sciences Education
Thomas Nelson Community College
HVAC Technician, Workforce Credential - HVAC Installation And Repair
Peninsula Community College
High School Diploma -
Penn Foster High School
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