Gregory Gause
Ansonia,CT
Summary
Diligent and detail-oriented professional that specializes in Retail Merchandising & Management. Well-versed in multiple departments, committed to meeting business goals and adept at managing concurrent objectives to promote efficiency. Outstanding organizational and customer-service abilities, focused on driving team growth and business profitability.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Home Depot
03.2022 - Current
- Expeditiously and effectively resolved issues for both customers and associates.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and associate productivity.
- Increased sales by thorough targeted merchandising plans and stocking of desirable inventory.
- Established performance and service goals and held associates accountable for individual performance.
- Built customer relationships by responding to inquiries, identifying and assessing customers needs, resolving problems, and following up with potential and existing customers.
- Effectively developed multiple staff leaders through job training.
- Maintained records of inventory stock and shrinkage by conducting product audits.
- Maintained compliance with internal controls and protocols while promoting a safe work environment for all.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Merchandising Execution Team Supervisor
Home Depot
10.2015 - 03.2022
- Monitored and replenished display inventory and restructured according to available stock.
- Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Placed prices and descriptive signage to enhance displays and promote items.
- Successfully managed vendor chargebacks and follow up to maintain balanced inventory.
- Consulted with management and other advertising teams to plan optimal promotions.
Education
High School Diploma -
New Rochelle High School
New Rochelle, NY06.2007
Skills
- Strong Business Acumen
- Consumer Buying Patterns
- Coaching and Staff Training
- Analytical Thinking
- Promotions Programs
- Customer Experience Improvement
- Conflict Resolution
- Relationship Building
- Team Building
- Machine Licensed & Certified
- Floor Set Design
- Attention to Detail
- Store Layouts
- Data Analytics
- Customer Order Management
- Staff Support
- Motivational Leadership
Accomplishments
CAREER HIGHLIGHTS
- *RANKED #1 FOR KITCHEN & BATH DEPARTMENT IN THE DISTRICT
- *RANKED #1 IN THE FLOORING DEPARTMENT IN THE DISTRICT
- *DROVE CREDIT CARD & AT HOME SERVICES INSTALLATION SALES UP
- *RANKED #1 INSTALLATION SERVICES IN DISTRICT
- *DROVE CREDIT (CONSUMER & COMMERCIAL)
- *DROVE LEADS & MEASURES
Timeline
Customer Experience Manager
Home Depot
03.2022 - Current
Merchandising Execution Team Supervisor
Home Depot
10.2015 - 03.2022
High School Diploma -
New Rochelle High School
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