Gregory Geeslin
Stevens Point,Wisconsin
Summary
Dedicated professional with a strong work ethic and adaptability, excelling in customer service and operations support. Recognized for resolving customer queries efficiently, and driving process improvements to enhance service quality.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Delivery Technician
Sentry Insurance
Stevens Point, WI
04.2022 - Current
- Resolved customer queries in a timely manner.
- Managed customer database, ensuring accurate and up-to-date records.
- Maintained accurate documentation of all customer interactions.
- Coordinated with departments to resolve customer concerns efficiently.
- Identified and recommended process improvements to enhance service delivery.
- Monitored team's progress towards daily goals and objectives.
- Assigned tasks to members of the team based on individual strengths.
Day Report Technician - Part Time
JusticePoint - Day Report Center
Stevens Point, WI
09.2020 - 12.2023
- Perform drug and alcohol tests for the clients that are required to come in for testing either as a condition of bond, Department of Corrections requirement, or as part of their requirements from the Portage County Diversion program.
- Generated violation reports for missed tests or failed drug tests, ensuring timely communication to court officials, probation agents, and case managers.
- Developed spreadsheets to record test results, transitioning from manual to electronic documentation for improved accuracy.
- Provided clients with resources and encouraged participation in recovery programs in Portage County, such as AA and NA, to support their recovery journey.
PL Operations Technician
Sentry Insurance
Stevens Point, WI
08.2021 - 04.2022
- Provided operations support by processing current and renewal transactions, certificates of insurance, and conducting monthly and quarterly reporting, pre-renewals, and policy updates.
- Handled moderately complex operations support duties, addressing production problem listings to ensure timely resolution.
- Processed final audit transactions accurately.
PL Operations Technician Sr
Sentry Insurance
Stevens Point, WI
06.2021 - 04.2022
- Conducted quality assurance on team members' work to ensure accuracy and adherence to standards, assisting with processing issues as needed.
- Perform moderately complex operations support duties and handle production problem listings.
- Utilize various systems and sites to resolve and correct workers' compensation and auto liability reporting errors.
- Processed current and renewal transactions and certificates of insurance, completing monthly and quarterly reporting to maintain operational flow.
- Perform processing of final audit transactions.
- When on the phone, I take escalation calls and help desk calls.
- Collaborated with internal teams to resolve service issues, leveraging problem-solving skills and providing insights to business units.
Customer Service Rep
Sentry Insurance
Stevens Point, WI
06.2018 - 08.2019
- Managed high volume of phone calls from agents and customers to ensure effective communication and support.
- Guided customers on billing policies and procedures while processing policy changes to enhance understanding and satisfaction.
- Resolved customer inquiries and strengthened customer relations through effective problem-solving and support.
- Verify coverage, evaluate submitted bills, and authorize payments.
- Conducted pre-underwriting screenings to assess application completeness and eligibility.
- Complete administrative tasks and input customer information into databases for documentation.
Education
AODA Counseling -
North Central Technical College
Wausau, WI12-2018
Introduction to Business -
Mid-State Technical College
Stevens Point, WI05-2018
Skills
- Customer relationship management
- Quality assurance
- Process improvement
- Documentation management
- Data analysis
- Case management
- Regulatory compliance
Certification
- Licensed Insurance Agent - Kaplan
Affiliations
- President for a Non-Profit, RRLS Inc. - Stevens Point, WI
- Mentor, Riverside House - Stevens Point, WI
Timeline
Customer Delivery Technician
Sentry Insurance
04.2022 - Current
PL Operations Technician
Sentry Insurance
08.2021 - 04.2022
PL Operations Technician Sr
Sentry Insurance
06.2021 - 04.2022
Day Report Technician - Part Time
JusticePoint - Day Report Center
09.2020 - 12.2023
Customer Service Rep
Sentry Insurance
06.2018 - 08.2019
AODA Counseling -
North Central Technical College
Introduction to Business -
Mid-State Technical College