Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gregory Gibbons

Pine Bush

Summary

Dependable and adaptable professional with diverse experience across technical support, residential care, customer service, and hands-on field roles. Skilled in troubleshooting, problem-solving, interpersonal communication, and working in fast-paced environments. Known for a strong work ethic, quick learning, and dedication to team success.

Overview

10
10
years of professional experience

Work History

Help Desk Technician

Recap
09.2023 - Current
  • - Respond to technical issues related to user hardware, software, and connectivity via phone, email, and ticketing systems
  • - Assist with device setups, installations, and software configurations
  • - Support user account management and onboarding processes
  • - Maintain logs and escalate unresolved issues as needed

Direct Support Professional

The Center for Discovery
09.2021 - Current
  • - Provided compassionate, hands-on care to individuals with developmental disabilities
  • - Assisted with daily living activities, medication administration, and mobility support
  • - Developed individual-centered routines promoting independence and social engagement
  • - Collaborated with interdisciplinary teams to ensure holistic care plans were followed
  • - Maintained a secure, supportive, and stimulating environment tailored to resident needs

Pest Control Technician

Terminix
05.2023 - 09.2023
  • - Inspected residential and commercial properties for pest activity and damage
  • - Applied appropriate treatments while following safety protocols and client instructions
  • - Educated customers on prevention techniques and follow-up procedures
  • - Maintained detailed service records using mobile tools and scheduling systems
  • - Demonstrated professionalism and problem-solving in high-pressure environments

Internet Support Specialist

Spectrum
08.2020 - 08.2021
  • - Handled inbound calls to assist customers with technical issues related to internet connectivity and equipment
  • - Guided customers through troubleshooting steps and service setups
  • - Shared technical knowledge with teammates to improve team performance and customer satisfaction
  • - Managed multiple systems simultaneously to resolve issues efficiently

Production Specialist

Janus Displays
10.2018 - 08.2020
  • - Assembled, tested, and packaged digital signage systems per order specifications
  • - Conducted quality control inspections and performed hardware/software repairs
  • - Installed server software and wireless components
  • - Documented production details using Excel and Access
  • - Prepared shipping documentation and coordinated outgoing orders

Cable Technician

Spectrum
03.2015 - 08.2018
  • - Installed and serviced cable TV and internet systems in residential homes
  • - Identified and resolved signal and connectivity issues on-site
  • - Worked independently in the field while maintaining high levels of customer satisfaction
  • - Interpreted service orders and updated work logs after each visit

Education

High School Diploma -

Pine Bush High School
Pine Bush, NY
01.2012

Skills

  • - Customer Service & Communication
  • - Troubleshooting & Problem Solving
  • - Equipment Installation & Maintenance
  • - Safety & Compliance Protocols
  • - Residential Support & Caregiving
  • - Team Collaboration & Documentation
  • - Time Management & Adaptability
  • - Inventory & Record Keeping

Additional Information

  • - Authorized to work in the US
  • - Willing to relocate
  • - Comfortable lifting heavy equipment and working in high-paced environments

Timeline

Help Desk Technician

Recap
09.2023 - Current

Pest Control Technician

Terminix
05.2023 - 09.2023

Direct Support Professional

The Center for Discovery
09.2021 - Current

Internet Support Specialist

Spectrum
08.2020 - 08.2021

Production Specialist

Janus Displays
10.2018 - 08.2020

Cable Technician

Spectrum
03.2015 - 08.2018

High School Diploma -

Pine Bush High School

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