GREGORY GOODMAN
LITTLE ELM,USA
Summary
To continue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth and success.
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
O'Reilly Auto Parts
Little Elm, TX
07.2015 - 12.2025
- Customer Service-Ensure all customers are served professionally by all team members.
- Greeted in a friendly, courteous manner.
- Phone answered within 3 rings.
- Electronic and paper catalogs are updated and team members know how to use them.
- All retail programs are practiced by all team members. Price matching, never say NO.
- Counter Sales Supervision-Ensure team members perform available customer services.
- 1)Testing batteries.
- 2)Engine light OBD scans utilizing VeriScan software.
- 3)Battery replacements.
- Store closing-Perform all closing duties
- 1) Performing day end procedures.
- 2) Verifying/securing money/deposits according to company policy.
- 3) Turning off lights and fans.
- 4) Locking doors and securing building.
- Security-Help prevent theft by ensuring a team member greets and observes customers as they shop the display floor. Oversee team members on cash refunds, credits, warranties and other internal procedures for accuracy and accountability.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Trained new associates on operational procedures and customer engagement techniques.
- Maintained accurate inventory records using point-of-sale systems to track sales and stock levels.
- Developed product knowledge through continuous training, improving customer recommendations and sales outcomes.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
Driver
Yum Brands Inc.(Pizza Hut)
Dallas, TX
02.2001 - 10.2015
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Assisted in training new drivers on operational procedures and route optimization techniques.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
No Degree - Culinary Arts
Dallas Community College, El Centro Campus
Dallas, TXundefined
John Marshall High School
Oklahoma City, OKSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer engagement
- Retail sales
- Customer assistance
Certification
- Current 2015 Texas CDL, #15022020, Class A
- Current 2015 Medical Examiners Certificate, Texas DOT physical
Languages
Spanish
Limited Working
Timeline
Retail Sales Associate
O'Reilly Auto Parts
07.2015 - 12.2025
Driver
Yum Brands Inc.(Pizza Hut)
02.2001 - 10.2015
No Degree - Culinary Arts
Dallas Community College, El Centro Campus
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John Marshall High School