Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Green Jr.

Savannah,GA

Summary

Dynamic professional with a proven track record at Target, enhancing guest satisfaction and streamlining reverse logistics for operational efficiency. Expert in inventory monitoring and exceptional communication, I excel in fostering guest relations and teamwork.

Overview

18
18
years of professional experience

Work History

Guest Advocate

Target
10.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.

Customer Service Associate Cashier

Kroger
11.2023 - 02.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.

Reverse Logistics Expert

Target
06.2021 - 06.2023
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Boosted overall operational performance by collaborating with cross-functional teams on continuous improvement initiatives within the reverse logistics process.
  • Implemented lean principles within reverse logistics operations, identifying areas for waste reduction and streamlining processes to achieve greater efficiency.
  • Assessed risks associated with reverse logistics operations, developing contingency plans that ensured business continuity during unforeseen events or disruptions in supply chains.

Support Manager

Walmart
11.2006 - 11.2019
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.

Education

High School Diploma -

Savannah Chatham County Public Schools
Savannah, GA
06-2005

Skills

  • Exceptional communication
  • Strong empathy
  • Stress Tolerance
  • Guest Relations
  • Detail Oriented
  • Inventory Monitoring
  • Teamwork and Collaboration

Timeline

Guest Advocate

Target
10.2024 - Current

Customer Service Associate Cashier

Kroger
11.2023 - 02.2024

Reverse Logistics Expert

Target
06.2021 - 06.2023

Support Manager

Walmart
11.2006 - 11.2019

High School Diploma -

Savannah Chatham County Public Schools

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Gregory Green Jr.