Gregory Hall
Summary
Offering blend of passion and adaptability, ready to thrive and grow in fast-paced development environment. Brings foundational grasp of coding principles and agile methodologies, coupled with hands-on practice in problem-solving. Ready to use and develop skills in programming and software development in [Desired Position] role.
Results-oriented [Job Title] highly effective at problem-solving and conflict resolution. Hardworking and resourceful professional overcomes challenges and works effectively in fast-paced, high-volume development environments.
Overview
36
36
years of professional experience
Work History
Senior Developer, DBS Infrastructure
SAP SE/SAP America
01.1992 - 01.2019
- Design/Develop/Maintain numerous applications for SAP's Service Marketplace and Support Launchpad websites
- SAP Service Marketplace applications developed using SAP's proprietary BSP technology and JavaScript
- Designed and developed from scratch all backend processing/coding to handle all phases of incident processing for customer-side Support Launchpad in the S/4 HANA environment, utilizing ABAP, ABAP OO, CDS views, and Postman for testing OData services
- Designed backend processing/coding to handle communications to other SAP subsidiaries (Concur, Fieldglass, etc.) to retrieve incident data via web services
- Worked in development team spanning the globe in the U.S., Germany, and Shanghai
- Responsible for call-center issues related to support applications:
- Worked with customers to provide root-cause analysis
- Provided customers with solutions for support application issues
- Provided on-call/after hours support to world-wide customers as part of a “follow-the-sun” team
- Ensured customer satisfaction with SAP's support applications
- Customer interaction was via phone, email, online chat, and in-house online app
- Provided training for employees and customers (including on-site) in ABAP and Data Dictionary
- Team Lead for ABAP Support when the U.S
- Provided direct phone support
- Acting Manager for BASIS Support team when U.S
- Provided direct phone support
- Worked with all versions of R/3 from initial release of R/3 until implementation of S/4 HANA
- Received “Innovation & Creativity Award” in2000 from First Level Customer Support team for developing in-house solutions for internal chat and product CD distribution
Senior Technical Support Consultant
Cullinet Software/Computer Associates
01.1983 - 01.1992
- Provided phone-based call-center technical support for IDMS-ADSO, a CICS-based online development system used to develop CICS-based online applications
- Trained and mentored new-hires in Technical Support
- Taught customer classes on IDMS-ADSO, IDMS Data Dictionary, and IDMS System Management
Education
Bachelor's of Science - Business Administration
Drexel University
Philadelphia, PA01.1980
Skills
- Analyze, Design, test, implement, document, and provide continuous improvements for support applications based on many years of experience in this area
- Excellent root-cause analysis and problem solving skills
- Knowledge of SAP technology and networking
- Knowledge of SAP Infrastructure Support systems environment, including transport processes
- JIRA for project task management
- SCRUM and Wave process for project organization
- Extensive knowledge of ABAP and ABAP OO, along with SAP HANA and basic SAP FIORI
- Ability to work in a large team, even if the team is multi-national and in various locations around the world
- Knowledge of Apple Mac systems and Windows10
- Ability to work as a remote team member
- Fully versed in call-center operations
- Customer oriented – customer support has been my primary focus while at SAP and previous employer
- Enjoy the challenge of learning new technologies this business always offers
- Team leadership
- Documentation and reporting
- Service-oriented mindset
- Strong debugging skills
- Performance improvements
- Big data processing
- Agile development methodologies
- Software architecture design
- User experience
- Performance optimization
- Technical consulting
- Application development
- Technical writing
- Test-driven development
- Cross-platform development
- Cloud computing platforms
- Data structures mastery
- Code optimization techniques
- System integration expertise
- Program specification development
- Coding oversight
- Investigations and bug resolutions
- Reporting and documentation
- Version control systems
- Employee mentorship
- Bug investigations
- Problem-solving
- Customer-oriented
- Testing and debugging
- Web application development
- Technology integration
- Programming
- Technical support
- Code debugging
- SQL integration
- Software debugging
- Technical analysis
- Software development
- Cloud computing
- ABAP OO specialist
- Application programming
- Technical design documentation
- Cloud-based storage
Timeline
Senior Developer, DBS Infrastructure
SAP SE/SAP America
01.1992 - 01.2019
Senior Technical Support Consultant
Cullinet Software/Computer Associates
01.1983 - 01.1992
Bachelor's of Science - Business Administration
Drexel University
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