Gregory Hanna
Oriskany,NY
Summary
Dynamic professional with 15 years of experience in commercial driving and customer service. Safety and security minded, including a role at the New York State Department of Corrections. Proven ability in crisis management and conflict resolution, ensuring safety and compliance while delivering exceptional customer service. Skilled in operating commercial vehicles and maintaining order in high-pressure environments.
Overview
24
24
years of professional experience
Work History
Corrections Officer
New York State Department Of Corrections
Rome, NY
10.2016 - Current
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Adhered to all regulations regarding the handling of weapons while on duty.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Utility Driver
PepsiCo
Utica, NY
09.2010 - 04.2016
- Operated a variety of commercial motor vehicles in accordance with state laws and regulations.
- Resolved customer complaints promptly and professionally.
- Provided courteous customer service during every interaction with clients.
- Drove tractor trailer over established routes and highways in a safe manner as per DOT standards.
Driver
McCraith Beverages
New York Mills, NY
08.2005 - 09.2011
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Assisted warehouse personnel in packing orders when necessary.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Verified accuracy of items loaded onto truck against shipping documents.
Driver
Tri Valley Beverage
Westmoreland, NY
09.2001 - 08.2005
- Assisted with loading and unloading freight when necessary.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Operated a variety of vehicles safely in diverse weather conditions.
Education
High School Diploma -
Oriskany Highschool
Oriskany, NY06-1997
Skills
- Commercial Driver's License - A
- 15 years of experience driving commercial vehicles
- Customer Service at all levels
- Security and Safety protocols
- Conflict resolution
- Crisis management
- Team collaboration
- Problem solving
- Decision making
References
References available upon request.
Timeline
Corrections Officer
New York State Department Of Corrections
10.2016 - Current
Utility Driver
PepsiCo
09.2010 - 04.2016
Driver
McCraith Beverages
08.2005 - 09.2011
Driver
Tri Valley Beverage
09.2001 - 08.2005
High School Diploma -
Oriskany Highschool
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