Gregory Hays

Delivery Driver

FedEx

09.2016 - Current

Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed on-time deliveries by choosing best and most efficient routes.
Loaded truck and properly secured items to prevent damage for deliveries.
Delivered packages to customer doorsteps and business offices.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Expedited deliveries to meet customer deadlines and requirements.
Managed customer inquiries and complaints in polite and professional manner.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Verified accuracy of all deliveries against order forms.
Successfully avoided time delivery delays by carefully planning best routes.
Documented mileage, deliveries, pickups, customer issues and damages.
Drove truck in urban and rural areas to expertly make high volume of deliveries.
Protected people and equipment from hazardous materials by using correct procedures.
Operated light trucks to deliver loads as far as 80 miles from home location.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Inspected load security and checked for damages.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Fostered positive working relationships with regular customers.
Minimized company liability and risks to loads by obeying traffic laws.
Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.