Susan Hendershot
Manassas,VA
Summary
Compassionate and dedicated registered nurse with 17 years of expertise in critical care and leadership roles. Well-versed in offering evidence-based, therapeutic care in adult and pediatric ERs, an urgent care setting, and a pediatric ICU. Skilled in critical decision-making with a proven ability to enhance team collaboration and improve patient outcomes in a high-pressure but safe environment. Focused on continuously advancing growth and education in leadership and bedside nursing care. Committed Operations and Nurse Manager specializing in optimizing office flow, enhancing efficiency, maximizing revenue, and implementing patient-centered strategies.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Case Management
Elevance
Manassas, VA
02.2026 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.Facilitated communication between clients, service providers, and community resources.
- Advocated for client needs during meetings with state government and service providers.
- Collaborated with multidisciplinary teams to enhance communication within Anthem and client care strategies.
- Educated clients about available resources and navigated complex systems for assistance.
Urgent Care Operations Manager
PM Pediatrics
Fairfax, VA
09.2021 - 12.2025
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed and implemented operational policies to improve efficiency.
- Managed scheduling, training, disciplinary action, inventory, safety, and quality control for 2 sites and 24 team members.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Oversaw financial management, budget management, accounting and payroll activities.
Trauma Nurse Specialist Pediatric ER, RN 5
Inova Fairfax Health System
Falls Church, VA
08.2017 - 06.2021
- Provide full range of critical nursing care to pediatric patients and their families in a Level 1 Trauma Center Emergency Department (28 bed unit), including monitoring pre, post and during sedation.
- Deliver extensive training and mentorship to all trauma responders.
- Performed clinical leadership and oversight as a preceptor to multiple team members both experienced and newly graduated nurses.
- Facilitate debriefs with nursing staff for difficult situations and resuscitations as a mentor and leader.
Travel Nurse, Emergency Department RN
Aureus
09.2016 - 07.2017
- Travel Registered Nurse at Inova Fairfax Hospital Emergency Department (Level 1 Trauma Center) and Bon Secours Memorial Regional Medical Center.
- Provided all aspects of emergency critical care nursing at a major cardiac, neurology, psychiatric, orthopedic, surgical, and respiratory center.
Registered Nurse 2, Emergency Department
Genesis Health System Emergency Department
Davenport, IA
03.2012 - 09.2016
- Provided all aspects of critical nursing care for emergency department adult patients (70%) and pediatric patients (30%) in a Level 2 Trauma center and 21 bed unit.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance prompt care to critically sick patients.
- Recipient of Nursing Star Award for exemplary nursing practice.
Registered Nurse 2, PICU
University of Virginia Health System
Charlottesville, VA
02.2011 - 01.2012
- Delivered high-quality, critical care nursing to Pediatric Intensive Care patients on a 17 bed unit with emphasis on post-op open heart, cardiac patients.
- Monitored, educated, and supported new staff as a preceptor.
Registered Nurse, PICU
Inova Health System
Falls Church, VA
10.2009 - 02.2011
- Monitored, assessed, and provided high-quality, critical nursing care to patients and families in a large Pediatric Intensive Care Unit with emphasis on post-op open heart, cardiac patients.
- Recipient of Nursing Star Award for exemplary nursing practice.
Education
Bachelor of Science - Nursing
George Mason University
Fairfax, VA08.2009
Bachelor of Arts - Political Science
Lynchburg College
Lynchburg, VA05.2006
Skills
- Nursing assessment, skills, and expertise
- Adult and pediatric trauma management
- Clinical expertise
- Daily operations management
- Compliance regulations
- Budget management
- Staff training, development, and management
- Conflict resolution
- Performance improvement and management
- Budget planning
- Quality controls
- Policy development and implementation
- Corrective action implementation
- Patient education and advocacy
- Hiring and terminations
- Training and mentoring
- Facility management
- Customer complaint resolution
- Schedule preparation
- Revenue management
- Compliance assurance
- Trend analysis
- Inventory control and management
- Recruiting and interviewing
- Performance evaluations
- Collaboration with state government programs and Agencies
- Care coordination to facilitate benefits and medical support for patients
Certification
Virginia Board of Nursing Registered Nurse
References
1. Shayna Dixon: 571-414-7069
- Nursing Director for Inova Fairfax Pediatric Emergency Department
2. Erin Reilly: 202-230-1905
- Previous Regional Director for PM Pediatrics Urgent Care
3. Noelle Franzen: 703-687-2950
- Previous Operations Manager and colleague for PM Pediatrics Urgent Care
Timeline
Case Management
Elevance
02.2026 - Current
Urgent Care Operations Manager
PM Pediatrics
09.2021 - 12.2025
Trauma Nurse Specialist Pediatric ER, RN 5
Inova Fairfax Health System
08.2017 - 06.2021
Travel Nurse, Emergency Department RN
Aureus
09.2016 - 07.2017
Registered Nurse 2, Emergency Department
Genesis Health System Emergency Department
03.2012 - 09.2016
Registered Nurse 2, PICU
University of Virginia Health System
02.2011 - 01.2012
Registered Nurse, PICU
Inova Health System
10.2009 - 02.2011
Bachelor of Arts - Political Science
Lynchburg College
Bachelor of Science - Nursing
George Mason University