Gregory Henderson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Sales Manager
Harbor Freight Tools USA
Norman, OK
10.2018 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Held weekly meetings with Sales Team to identify techniques to overcome sales obstacles.
Store Manager
Oreilly Auto Pats
Purcell, OK
01.2016 - 10.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Automotive Technician
S And S Motors
Purcell, OK
01.2014 - 01.2016
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Changed, rotated and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Examined new and replacement parts to uncover defects.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
Automotive Service Technician
Ada Ford Lincoln
Ada, OK
06.2012 - 01.2014
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Operated specialized equipment such as Circuit Testers and Scan Tool to test electronics and computer control systems.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Changed, rotated and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Education
Small Engine Basic And Advanced - Small Engine Mechanics And Repair Technology
Votec Center
Wayne03.2016
High School Diploma -
Pauls Valley High School
Pauls Valley, OK05.2012
Skills
- Sales Process
- Business Development and Planning
- Coaching and Mentoring
- Product Knowledge
- Verbal and Written Communication
- Goals and Performance
- Time Management
- Recruiting and Hiring
- Critical Thinking
- Excellent Communication Skills
- Communication and Engagement Techniques
- Exceptional Multitasking Skills
- Plan Sales
- Accomplished Manager
Timeline
Sales Manager
Harbor Freight Tools USA
10.2018 - Current
Store Manager
Oreilly Auto Pats
01.2016 - 10.2018
Automotive Technician
S And S Motors
01.2014 - 01.2016
Automotive Service Technician
Ada Ford Lincoln
06.2012 - 01.2014
Small Engine Basic And Advanced - Small Engine Mechanics And Repair Technology
Votec Center
High School Diploma -
Pauls Valley High School