Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gregory Hernandez

Miami,FL

Summary

High school graduated with experience in customer services, sales and, cashier. Doing Associate in Arts at Miami Dade College. Looking to form part of a great company. Seeking for personal grow over time and make the company better each day with hard work and years of experience with customer service. Worked for 4 years on the MIA Airport, for with companies such as American Airline and Copa Airlines. Experience on difficult and extreme situation such as cancellations or angry passengers. Always willing to go the extra mile. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Passenger Service Supervisor

Copa Airlines
11.2021 - Current
  • Oversaw ticketing, gate and ramp services.
  • Monitored security and maintained operational protocols.
  • Managed team member schedules and work assignments.
  • Hired, trained, and motivated employees to provide exceptional passenger care and support.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Processed customer payments and enforced compliance with financial regulations.
  • Partnered with flight department to meet inflight and station operational obligations.
  • Processed information quickly to take immediate action during unexpected or serious situations.
  • Maintained and completed administrative records and documents to meet company requirements.

Operator

Wrap Company, Miami International Airport
05.2018 - 09.2021
  • Customer services
  • Worked directly with clients to achieve results
  • Manage over 30-50 costumers per day
  • Making sales with goal in mind between 500 to 1000 dollars daily
  • Performed inspections and routine maintenance on equipment

Support Service Representative

Envoy Air
  • Customer Service
  • Taking care of passengers on a wheelchair with extreme precautions
  • Responsibility
  • Position: BSO Cart
  • Tracking luggage
  • Announce incoming Flights
  • Customer Service
  • Contact passenger over phone calls to receive instruction for the luggage.

Passenger Service/Ticket Counter

Copa Airlines
  • Customer Service
  • Check documentation such as visa, passports, declaration, and restrictions
  • Gate Lead (Agent responsible for all actions at time to work on different flight departing or arriving from station)
  • Resolve situations such as cancellations and delays on short period of time
  • Acting supervisor

Education

Associate of Arts - Psychology

Miami Dade College
Miami, FL

High School diploma - undefined

Coral Park Senior High School
2018

Skills

  • Fast Learner
  • Excellent attention to details
  • Skills on Windows, Mac, Microsoft, Quik, Prime, Net Tracer, CSS
  • Leadership
  • Excellent response on difficult situations
  • Strategic Vision
  • Documentation Abilities
  • Operational Requirements
  • Work Scheduling
  • Teamwork and Collaboration
  • Attention to Detail
  • Analytical Thinking
  • Effective Communication
  • Customer Service
  • Operational Efficiency and Safety

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Passenger Service Supervisor

Copa Airlines
11.2021 - Current

Operator

Wrap Company, Miami International Airport
05.2018 - 09.2021

Support Service Representative

Envoy Air

Passenger Service/Ticket Counter

Copa Airlines

Associate of Arts - Psychology

Miami Dade College

High School diploma - undefined

Coral Park Senior High School

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