NOVA HEATON
Alexandria,MN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Passenger Service Supervisor
Transnational Aviation Support Services Inc.
03.2024 - 12.2024
- Developed and monitor all employees key performance indicators (KPI's) for operations, leading to improve efficiency and best service to clients.
- Coordinated team schedules and tasks for optimal staffing coverage.
- Handling complaints and give best solutions to problems arises on the operations to avoid escalation.
Passenger Service Team Leader
Transnational Aviation Support Services Inc.
02.2020 - 03.2024
- Trained and mentored new passenger service agents in airline procedures , product knowledge , system operations and customer service best practices.
- Monitor airlines flights and ensure that safety protocols were implemented and on time performance were met.
- Ensured compliance with airline policies and regulations related to safety and security of every passengers.
Travel Consultant
Inter Globe Technologies
01.2019 - 09.2019
- Provide customized travel advice to customers based on their interest and needs.
- Processed payments and ticketing for customers, ensuring accuracy and efficiency.
- Researched and updated travel policies and procedures to ensure compliance with industry regulations.
Entry Level Administrative Aid
LGU Malay Tourism Office
05.2018 - 11.2018
- Performed daily administrative tasks such as filling, photocopying, and data entry.
- Entered data into the governments system accurately and efficiently, ensuring timely and accurate reporting.
- Assisted in creating development training to all front-liners to deliver best customer service.
Education
BACHELOR OF SCIENCE - TRAVEL MANAGEMENT
STI College
Aklan, Philippines01.2018
Skills
- Time management
- Adaptability
- Computer literacy
- Leadership and teamwork
- Quick learner
- Customer service
- Communication skills
- Critical thinking and problem solving
References
- Sylvester John C. Descallar, Sales & Services Manager, Philippine Airlines, Huge_descallar@pal.com.ph
- Rosvida S. Solano, Airport Officer III, PAL Express, Rssolano@pal.com.ph
- Ma. Erica Niña R. Galileo's, Airport Officer I, PAL Express, Egaciles@pal.com.ph
Languages
English
Professional
Tagalog
Native/ Bilingual
Timeline
Passenger Service Supervisor
Transnational Aviation Support Services Inc.
03.2024 - 12.2024
Passenger Service Team Leader
Transnational Aviation Support Services Inc.
02.2020 - 03.2024
Travel Consultant
Inter Globe Technologies
01.2019 - 09.2019
Entry Level Administrative Aid
LGU Malay Tourism Office
05.2018 - 11.2018
BACHELOR OF SCIENCE - TRAVEL MANAGEMENT
STI College