Timothy B. Smith
San Leandro,CA
Summary
Skilled in ensuring compliance with safety regulations and maintaining efficient airfield operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Passenger Service Supervisor
Spirit Airlines, Oakland International Airport
Oakland, CA
08.2022 - Current
- Provided customer service to travelers by answering questions and addressing complaints.
- Provided assistance in resolving conflicts between passengers or staff members if any arose.
- Maintained records of flight arrivals and departures from the airport terminal.
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Prepared daily reports regarding operational issues encountered at the airport terminal.
- Facilitated communication between pilots and ground personnel during takeoffs and landings.
- Performed security checks on luggage and passengers as per standard safety protocols.
- Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
- Coordinated with airlines' personnel for smooth functioning of flight operations activities.
- Managed various administrative tasks related to airline operations including ticketing, reservations, seating assignments.
- Guided passengers through customs clearance processes when needed.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Helped customers with special needs to board and disembark from aircraft.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Customer Service Representative
Copper River Country Club
Fresno, CA
01.2021 - 07.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
Community Development Coordinator
Central California Blood Center
Fresno, CA
07.2021 - 02.2022
- Advised leadership on best practices for engaging citizens in public affairs initiatives.
- Collaborated with local government agencies, businesses, and non-profit organizations to build partnerships for community initiatives.
- Developed and implemented strategies to engage community members in civic activities.
- Implemented policies and procedures that supported equitable access to resources across all demographics.
- Coordinated efforts with other departments within the organization to ensure successful outcomes for projects.
Director of Sales and Marketing
The Fresno Monsters Ice Hockey Team
Fresno, CA
06.2013 - 08.2021
- Generated leads through networking, cold calling, email campaigns.
- Advised executive team on industry best practices related to sales and marketing.
- Negotiated contracts with customers while protecting company interests.
- Developed and implemented sales and marketing plans to maximize profitability.
- Identified new markets and developed strategies to capture them.
- Provided ongoing training and mentorship for sales personnel.
- Developed pricing models for various products and services according to market conditions.
- Managed relationships with vendors to ensure quality services at competitive rates.
- Planned and oversaw print advertising and social media and recommended product positioning strategy to attain long-term market share.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
Education
Associate of Arts - Business Managemant
Kansas State University
Manhattan, KS05-1992
Associate of Arts - Business Administration
University Of Kansas
Lawrence, KS05-1992
Associate of Science - Field Medical Procedures As A Soldier
Academy Of Health Sciences
San Antonio, TX09-1980
Skills
- Effective problem solving
- Regulatory Compliance Adherence
- Attention to Detail
- Accurate data entry
- Interpersonal Skills
- Multitasking
- Effective Communication
- Security Protocols
- Teamwork and Collaboration
- Professional Demeanor
- Excellent Communication
- Reliability
- Time management abilities
- Analytical Skills
- Continuous Improvement
- Problem-solving abilities
- Organizational Skills
- Adaptability and Flexibility
- Flight operations records
- Problem-solving aptitude
- Team Collaboration
- Time Management
- Problem-Solving
- Team building
- Safety Management
- Decision-Making
- Active Listening
- Written Communication
- Interpersonal Communication
- Self Motivation
- Professionalism
- Adaptability
- Relationship Building
- Security Regulations
- Goal Setting
- Task Prioritization
Certification
- I currently serve a Client Resolution Officer for Spirit Airlines, Inc., Oakland
Affiliations
- I am actively involved in all kinds of different sports.
- I love different types of conversations.
- I try to balance my off time with my work time.
- Former Vice-President for Toastmasters in Fresno,
Timeline
Passenger Service Supervisor
Spirit Airlines, Oakland International Airport
08.2022 - Current
Community Development Coordinator
Central California Blood Center
07.2021 - 02.2022
Customer Service Representative
Copper River Country Club
01.2021 - 07.2022
Director of Sales and Marketing
The Fresno Monsters Ice Hockey Team
06.2013 - 08.2021
Associate of Arts - Business Managemant
Kansas State University
Associate of Arts - Business Administration
University Of Kansas
Associate of Science - Field Medical Procedures As A Soldier
Academy Of Health Sciences
- I currently serve a Client Resolution Officer for Spirit Airlines, Inc., Oakland
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