Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Certifications Courses
Work Availability
Accomplishments
Timeline
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Gregory Hickson

Silver Spring,US-MD

Work Preference

Desired Job Title

Senior Instructor/Trainer/FacilitatorClient Service Coordinator (CURF)Office Service Agent (Mailroom)House Manager Part-Time Seasonal

Work Type

Contract WorkPart TimeFull Time

Location Preference

On-SiteRemote
Location: Silver Spring, US-MDWashington, DC
Open to relocation: Yes

Important To Me

Career advancementTeam Building / Company RetreatsPaid time offFlexible work hours

Summary

Results-driven customer service expert specializing in training and operational efficiency. Strong track record in enhancing team performance and customer satisfaction through strategic communication and technology use. Committed to leveraging interpersonal skills to drive organizational excellence and enhance service delivery.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Senior Instructor/Trainer/Facilitator

Self-Employment
01.2016 - Current
  • Teach courses in Customer Service Support to New Hires and Key Team members.
  • Used MS Word and PowerPoint to capture information for teaching stand-up classes.
  • I also use Google Docs to store my presentations for teaching my classes.
  • Design and implementation of client business data to identify key indicators on Help Desk operations, process controls, and curriculum editing.
  • Excellent classroom presentation and facilitation skills; outstanding verbal, written, and interpersonal communication skills.

Client Service Coordinator (CURF)

SPS Consulting
Silver Spring, USA
01.2025 - 07.2025
  • Provide information about facility rentals and assist clients with booking spaces for events.
  • I handle general inquiries from the public regarding the civic building and its services.
  • I have experience in running the Front Desk/ Reception areas.
  • I have experience in Customer Service flow as a supervisor and team member.
  • I enjoy working autonomously to complete tasks and projects.
  • Silver Spring, MD
  • Strong customer service and communication skills.
  • Experience in event support or facility operations.

Office Service Agent (Mailroom)

Beacon HILL Staffing
DC, USA
03.2023 - 05.2024
  • Serve as a member of the Office Services Team on-site.
  • I’m responsible for the processing and distribution of incoming mail, pick-up and posting, and the processing of outgoing mail.
  • Make internal pickups and distributions of correspondence, parcels, and various other materials to proper personnel.
  • Responsible for conducting periodic inventories of office supplies and restocking kitchen and workroom supplies.
  • Responsible for ensuring that conference and meeting rooms comply with set-up requests.
  • Manage telephone, copier, and postage systems.
  • Assist with the administration of the procurement system, including maintenance of central procurement files.
  • Serves as back-up for the following functions: Receptionist in all aspects.
  • Perform other related duties as assigned by the manager on-site.
  • DC
  • I have over three years of relevant experience in an office environment.
  • I have a working knowledge of Pitney Bowles Postage machines and Konica copiers.
  • Knowledge of the USPS postal system.
  • Experience with 365 Microsoft Office.
  • Basic computer skills (email, Microsoft Office 365, and Excel).
  • Ability to communicate clearly, both verbally and in writing.
  • Paying attention to detail.
  • Excellent customer service skills.
  • Ability to work independently.

House Manager Part-Time Seasonal

Strathmore Music Center
Bethesda, USA
10.2022 - 12.2023
  • House Managers are often the sole Strathmore representative responsible for the successful execution of private and in-house events and the protection of the Strathmore/County physical assets.
  • Executed detailed event requirements at Music Center to enhance guest experience.
  • Represented Strathmore as the 'Face of Strathmore' by providing excellent customer service and hospitality while interacting with patrons and clients.
  • Must command a wealth of knowledge in both general Strathmore and Mansion-specific protocols and procedures.
  • Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service.
  • Adhere to Strathmore’s inclusion, diversity, equity, and access principles while serving the public and working with colleagues.
  • Convey and enforce procedures in emergencies, including swift contact for support and to apprise senior management of the situation.
  • Ensured accurate reporting of incidents for future reference.

Education

27 Credits - business management, Information Technology Information Library (ITIL)

Prince George's Community College
Largo, MD
09-2026

Skills

  • Curriculum Development
  • Technical Training
  • Performance Assessment
  • Training Evaluation
  • Participant Engagement
  • Remote Training Solutions
  • Virtual Classroom Management
  • Interactive Learning Tools
  • Digital Collaboration Tools
  • Project Management
  • Windows 11
  • Microsoft 365
  • Excel 365
  • Word 365
  • Outlook 365
  • Google Docs
  • Virtual Private Network (VPN)
  • Computer Training
  • Interactive Presentations
  • Facilitation Techniques
  • Coaching Strategies
  • Team Development
  • Adaptive Learning
  • Mobile Communication
  • Adaptive Learning

Certification

Customer Support Specialist (CSS), Help Desk Institute (HDI), 03/01/03

Certifications Courses

  • Help Desk Institute Certification (HDI), 03/01/03
  • Introduction to Project Management, 01/01/07
  • Introduction to Real Estate, 01/01/14
  • Accessible & Service Animal Training for Employees, 01/01/17
  • Teaching Courses in Customer Team Support, 01/01/23
  • Introduction to Sociology, 01/01/23
  • Introduction to Business Law, 01/01/23
  • CPR & First Aid, 01/01/25

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised a team of [14] staff members.

Timeline

Client Service Coordinator (CURF)

SPS Consulting
01.2025 - 07.2025

Office Service Agent (Mailroom)

Beacon HILL Staffing
03.2023 - 05.2024

House Manager Part-Time Seasonal

Strathmore Music Center
10.2022 - 12.2023

Senior Instructor/Trainer/Facilitator

Self-Employment
01.2016 - Current

27 Credits - business management, Information Technology Information Library (ITIL)

Prince George's Community College

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