Gregory Holt
Circleville,OH
Summary
Accomplished Overnight Coach specializing in team leadership, customer service, and retail operations. Enhances sales performance, ensures safety compliance, and maintains optimal sales floor conditions. Focuses on coaching associates, prioritizing shifts, and elevating customer experiences. Expertise includes communication, conflict resolution, and inventory management.
Overview
10
10
years of professional experience
Work History
Overnight Coach
Walmart
Circleville, OH
02.2021 - Current
- Guided associates in Walmart service standards and daily department routines to enhance customer satisfaction.
- Monitored floor activity to ensure optimal customer service and maintain sales floor readiness.
- Coordinated shift priorities with team leads and department associates.
- Reviewed stock levels and organized replenishment for Walmart merchandising displays to maximize product availability.
- Enforced safety practices and compliance with company procedures.
- Supported scheduling changes and shift coverage for store operations.
- Resolved associate concerns and customer issues with clear communication.
- Drive sales and customer experience through metrics
- Achieved significant year-over-year sales growth
Team Lead
Walmart
Circleville, OH
02.2019 - 02.2021
- Assigned daily tasks and prioritized workloads for department coverage.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Generated reports on sales metrics, customer feedback and other key performance indicators.
Assistant Store Manager
Walmart
Washington Court House, Ohio
02.2017 - 02.2019
- Provided support across several departments and covered store responsibilities when store manager was out.
- Built and followed business plans to drive sales growth, improve customer experience, strengthen operational performance, and meet company standards.
- Ran daily meetings with support managers and department managers to set priorities and keep work progressing.
- Coached associates and leaders through daily engagement, feedback, performance reviews, and career planning.
- Supported hiring, interviews, onboarding, orientation, attendance tracking, and associate accountability.
Education
High School Diploma -
Paul G Blazer High School
Ashland, KY05-2008
Skills
- Retail operations
- Merchandising displays
- Inventory replenishment
- Sales analysis
- Stock assessment
- Shift scheduling
- Team supervision
- Employee training
- Store compliance
- Operational planning
- Data analysis tools
- Clear communication
- Conflict resolution
- Feedback delivery
- Performance evaluation
- Written documentation
- Customer service
Timeline
Overnight Coach
Walmart
02.2021 - Current
Team Lead
Walmart
02.2019 - 02.2021
Assistant Store Manager
Walmart
02.2017 - 02.2019
High School Diploma -
Paul G Blazer High School