Summary
Overview
Work History
Education
Skills
Affiliations
Addicted to Pottery
Timeline
Generic

Gregory Houston

Michigan City,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Senior Solutions Architect

Relativity
01.2016 - Current
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.

Advice Team Manager

Relativity
09.2012 - 01.2016
  • Coordinated team collaboration to share ideas and build best practices.
  • Delivered regular team meetings for aligned work towards common goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.

Advice Specialist

Relativity
10.2010 - 01.2012
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Developed and implemented systems to track customer feedback and satisfaction.
  • Monitored industry trends to adapt strategies accordingly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Litigation Support Project Manager

Winston & Strawn LLP
02.2007 - 10.2009
  • Provided high level Workflow support and troubleshooting to Relativity clients.
  • Wrote and maintained instructional material to increase user efficiency and performance.
  • Defined standard Relativity processes and best practices.
  • Worked well in a team setting, providing support and guidance for newer team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Senior Litigation Support Analyst

Kirkland & Ellis
06.2004 - 02.2007
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Communicated with clients to verify roots and causes of computer problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.

Automated Practice Support Analyst

Mayer Brown
05.2001 - 06.2004
  • Supported users with software, hardware and network issues.
  • Contributed to on-site and technical support for third-party software titles such as [Software] and [Software] for [Type] personnel.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Education

Master of Science - Computer Science

DePaul University
Chicago, IL

Bachelor of Science - Agricultural Communications

University of Illinois
Urbana-Champaign
05.1995

Skills

  • Scrum Methodology
  • Relativity Certified Administrator
  • Relativity Analytics Specialist
  • Relativity Processing Specialist
  • Relativity Project Management Specialist
  • Relativity Review Management Specialist
  • Casemap Certified

Affiliations

  • EDRM Dupe ID group
  • Relativity Pride
  • Tryon Farm Institute

Addicted to Pottery

Any free time I have is spent getting my hands dirty and making functional pottery.

Timeline

Senior Solutions Architect

Relativity
01.2016 - Current

Advice Team Manager

Relativity
09.2012 - 01.2016

Advice Specialist

Relativity
10.2010 - 01.2012

Litigation Support Project Manager

Winston & Strawn LLP
02.2007 - 10.2009

Senior Litigation Support Analyst

Kirkland & Ellis
06.2004 - 02.2007

Automated Practice Support Analyst

Mayer Brown
05.2001 - 06.2004

Master of Science - Computer Science

DePaul University

Bachelor of Science - Agricultural Communications

University of Illinois

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Gregory Houston